Customer Support Executive

4 days ago

Noida, Uttar Pradesh, India Career Crox Full time ₹ 2,04,000 - ₹ 3,00,000 per year

Customer Support Executive – (Non-Sales Role)

  • Fresher: ₹17,000 In-hand
  • Experienced (6+ months in travel customer support): Up to ₹25,000 In-hand

Location: Noida, Sector 57

Working Days: 5 Days (Saturday & Sunday Off)

Cab Facility: Both Side Provided

Process - ClearTrip Process

Note: Answer all screening questions to receive a call

Requirements:

  • Excellent fluency in English (must be absolutely fluent)
  • Graduate or Undergraduate – both can apply
  • Freshers are welcome
  • Candidates with minimum 6 months of experience in travel or customer support (non-sales) are preferred

Roles & Responsibilities:

  • Handle inbound customer queries related to travel services (flights, hotels, packages)
  • Assist with cancellations, rescheduling, refunds, and general booking support
  • Provide clear and accurate information on travel policies and booking details
  • Ensure customer satisfaction through professional and empathetic communication
  • Coordinate with internal teams for issue resolution and post-booking support
  • Maintain proper records of customer interactions and follow-ups

Job Types: Full-time, Permanent

Pay: ₹17, ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Commuter assistance
  • Flexible schedule
  • Food provided
  • Health insurance
  • Internet reimbursement
  • Leave encashment
  • Life insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Application Question(s):

  • How much do you rate your English communication skill out of 10?
  • What's your current inhand salary?

Education:

  • Higher Secondary(12th Pass) (Preferred)

Language:

  • English (Preferred)

License/Certification:

  • Do you have sales or CSA experience? (Preferred) (Preferred)

Location:

  • Noida, Uttar Pradesh (Preferred)

Work Location: In person

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