Urgent opening for Technical Helpdesk Support Engineerr

18 hours ago

Surat, Gujarat, India Kaapro Management Solutions Full time ₹ 3,00,000 - ₹ 6,00,000 per year


Job Description:

Providing technical help desk support for a variety of software packages,
mainly EPoS, and hardware
? Provide answers to clients by identifying problems; researching answers;
guiding client through corrective steps.
? Obtaining details from customer's new requirements to pass onto software
development via the Support Manager.
? Provide telephone help support to customers during out of hours, weekends
and bank holiday on a rotation basis
? Monitor and maintain Customer Support Call Log System as per protocol
provided
? Remotely configure hardware
? Identify system improvements by evaluating system performance
? Improve system by conferring with development team; testing, evaluating, and
installing new software
? Document actions by completing forms, reports, logs, and records
? Update job knowledge by participating in educational opportunities; reading
professional publications; maintaining personal networks; participating in
professional organisations
? Protect organisation's value by keeping information confidential
? Obtaining information from callers to pass onto the sales department
? General assistance as and when required
Skills/Qualifications:
Active Listening - Giving full attention to what other people are saying, taking time to
understand the points being made, asking questions as appropriate, and not interrupting at
inappropriate times.
Speaking - Talking to others to convey information effectively.
Troubleshooting - Determining causes of operating errors and deciding what to do about it.
Complex Problem Solving - Identifying complex problems and reviewing related information
to develop and evaluate options and implement solutions.
Judgment and Decision Making - Considering the relative costs and benefits of potential
actions to choose the most appropriate one.
Mathematics - Using mathematics to solve problems.

Time Management - Managing one's own time and the time of others.
Active Learning - Understanding the implications of new information for both current and
future problem-solving and decision-making.
Instructing - Teaching others how to do something.
Service Orientation - Actively looking for ways to help people.
Technologies:
? Windows Operating Systems 7 through to 11, (knowledge of Server OS –
would be an advantage)
? Microsoft Office products, including Work, Excel, Outlook
? General knowledge of MS SQL would be an advantage
? Call Logging systems
The above is not an exhaustive list of duties and you will be expected to perform different
tasks as necessitated by your changing role within the organisation and the overall business
objectives of the organisation.
Job type: Permanent
Job status: Full Time
Working Hours: Six days a week, as shift work, with double pay on Sunday.


  • Technical Helpdesk Executive

    1 week ago

    Surat, Gujarat, India Imagica Health Full time ₹ 3,00,000 - ₹ 4,80,000 per year

    Technical Helpdesk Executive / Admin Support with Excel Skills (On-site)Location: Surat, Gujarat ( preferred candidate)Job Summary:We are looking for a T Customer Support Executive to manage voice process (calls), email support, Zoom client assistance, and basic software troubleshooting. This role is also open to administrative professionals with strong...

  • Urgent Opening for ITI Electrician

    15 hours ago

    Surat, Gujarat, India Kaapro Management Solutions Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Job Description: Urgent Job Opening for Electrician in Surat, Varachha If Interested or have any refrence kindly contact Position: ITI Electrician / Electronics (EC) Skill Required: Soldering (PCB / wiring / electronics assembly) Education: Electronics/Telecommunication, ITI - Electrician Experience: Freshers Job Type: Full-time, on-site Location:...

  • Technical Customer Support Executive

    1 week ago

    Surat, Gujarat, India Imagica Health Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Technical Customer Support Executive / Admin Support with Excel Skills (On-site)Location: Surat, Gujarat ( preferred candidate)Job Summary:We are looking for a Technical Customer Support Executive to manage voice process (calls), email support, Zoom client assistance, and basic software troubleshooting. This role is also open to administrative professionals...

  • Technical Customer Support Executive

    2 weeks ago

    Surat, Gujarat, India Imagica Health Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    Technical Customer Support Executive / Admin Support with Excel Skills (On-site)Location: Surat, Gujarat ( preferred candidate)Job Summary:We are looking for a Technical Customer Support Executive to manage voice process (calls), email support, Zoom client assistance, and basic software troubleshooting. This role is also open to administrative professionals...

  • Jr. Technical Support Associate

    1 week ago

    Surat, Gujarat, India Anand Systems Inc Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    We're hiringJr.Technical Support Associates (Night Shift)on an urgent basis for the Surat location.If you are interested and eligible then reply along with yourupdated resume to About The CompanyEstablished in 1998, it began on a small scale and has grown to become one of the leading companies in the hospitality industry. Today, we use our experience to...

  • Urgent Opening For

    23 hours ago

    Surat, Gujarat, India Kaapro Management Solutions Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Job Description:Designing Puncher – Embroidery DesignsExperience: Relevant experience in punching embroidery designsKey Responsibilities: • Convert design sketches into embroidery punch files using industry software. • Ensure accuracy, quality, and machine compatibility of punch files. • Collaborate with sketchers and designers to achieve desired...

  • Customer Support Executive

    1 day ago

    Surat, Gujarat, India Kaapro Management Solutions Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Job Description:We are seeking a proactive, customer-focused, and tech-savvy Customer Support Specialist to join our team. You will be the first point of contact for our users, providing support, guidance, and troubleshooting assistance for our software products. Your ability to communicate effectively and solve problems efficiently will help ensure our...

  • Technical Support Executive

    7 days ago

    Surat, Gujarat, India Uffizio Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionUffizio Commute is the specialised transport & mobility arm of Uffizio, Division in Surat. It combines Uffizio's deep telematics expertise with a sharp focus on commute, transit, and mobility solutions for schools, corporations, public transport systems, and mixed fleets.Role DescriptionThis is a full-time on-site role located in Surat...

  • Technical Support

    23 hours ago

    Surat, Gujarat, India Gatisofttech Full time ₹ 1,44,000 - ₹ 2,04,000 per year

    Gatisofttech is a five days working software company in Surat city. We are developing solutions in PHP Laravel, , iOS and Android since 2002.Job descriptionFemale Candidate has to give support from Office via, Telephone, Chat and Email.Male Candidate Job Role is different then in-house support. Please check other job post for more details.Primary...

  • Technical Support Intern

    22 hours ago

    Surat, Gujarat, India Arham web work Full time ₹ 1,80,000 - ₹ 2,16,000 per year

    We are looking for a motivated Technical Support Intern to assist our team in resolving customer queries and providing technical support for SaaS applications. This internship is ideal for freshers or recent graduates who want to gain hands-on experience in technical support and customer success.Job Type: Internship (Full-time)Number of positions: 1Working...