Digital Experience Management Administrator

2 weeks ago

Hyderabad, Telangana, India Capgemini Full time US$ 90,000 - US$ 1,20,000 per year

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. 

Your Role
  • Configuring dashboards, alerts, and remote actions to support proactive digital experience monitoring.
  • Deploying and managing endpoint agents or browser extensions across enterprise devices, ensuring data privacy and security.
  • Designing investigations and queries to identify performance issues and user experience bottlenecks.
  • Integrating the digital experience platform with other IT systems and automating tasks using scripting languages such as PowerShell or Python.
  • Monitoring and troubleshooting digital experience data to support incident resolution and performance optimization.
  • Collaborating with IT and business stakeholders to align platform configurations with organizational goals and automation strategies.
Your Profile
  • 4 to 6 years of experience working with digital experience management platforms (Nexthink or similar).
  • Strong skills in dashboard creation, data investigation, and automation using scripting tools.
  • Experience in digital workplace management and end-user computing environments.
  • Familiarity with modules or features such as application monitoring, remote actions, user engagement campaigns, and analytics.
  • Proficiency in handling incidents and change tickets within IT service management frameworks.
  • Experience with query languages (e.g., NQL or equivalent) and automation tools is a plus.
What you will love working at Capgemini
  • Work on enterprise-scale digital experience monitoring and automation using Nexthink or similar digitial platform, PowerShell, and NQL.
  • Collaborate with global teams to configure Nexthink modules like Act, Engage, and Analytics for proactive IT operations.
  • Clear career progression paths from engineering roles to architecture and consulting.
  • Be part of mission-critical projects that ensure security, compliance, and operational efficiency for Fortune 500 clients.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

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