Manager of Digital Experience Operations

6 hours ago

Hyderabad, Telangana, India beBeeDigital Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Senior Manager - Unified Endpoint Management

Job Description :

We are seeking a results-driven Senior Manager to lead our global endpoint management and user experience operations. This role is responsible for overseeing the platforms, teams, and services that deliver, manage, and support end-user computing devices across the enterprise.

The ideal candidate will drive seamless, secure, and intelligent digital experiences for employees, leveraging leading tools and practices to ensure operational excellence and workforce productivity.

This position involves strategic oversight of modern management tools, experience monitoring, and support automation platforms. The successful candidate will be responsible for ensuring these tools are integrated, efficient, and aligned with business needs while fostering innovation and continuous improvement.

Key Responsibilities :

  • Lead and develop high-performing global teams responsible for end-user technology management and digital experience.
  • Foster a culture focused on employee experience, automation, and proactive IT operations.
  • Partner with service desk, field services, and platform engineering leaders to ensure consistent service delivery.
  • Oversee the deployment, maintenance, and innovation of core EUX platforms.
  • Manage lifecycle and standards for end-user hardware, peripherals, and operating systems across the enterprise.
  • Ensure tools are optimized for automation, self-healing, and proactive issue resolution.
  • Champion data-driven decision-making using telemetry, experience monitoring, and analytics to identify user pain points.
  • Drive proactive and automated support using AI bots and virtual agents to reduce manual interventions and improve response times.

Requirements :

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 10+ years of experience in IT operations, with 5+ years in EUC, endpoint management, or digital experience leadership.
  • Proven track record managing modern management tools, experience monitoring, and support automation platforms.
  • Experience with global IT support delivery, device lifecycle management, and endpoint security practices.
  • ITIL certification and strong knowledge of ITSM frameworks.

Desirable Skills :

  • Visionary leadership and team-building skills.
  • Deep expertise in end-user device management and digital experience platforms.
  • Strong communication and cross-functional collaboration abilities.
  • Strategic, analytical mindset with focus on operational excellence and customer satisfaction.

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