CRM Manager

18 hours ago

Faridabad Haryana India Loom Solar Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Job Summary: We are seeking a proactive and analytical CRM Manager to lead and optimize our customer relationship strategies. The ideal candidate will manage CRM platforms, analyze customer data, and execute campaigns to improve customer retention, engagement, and lifetime value.Key Responsibilities:Develop and implement CRM strategies to enhance customer experience and loyaltyManage CRM software and tools for effective customer segmentation and targetingMonitor campaign performance and customer behavior to improve retentionCoordinate with sales, marketing, and support teams for seamless customer journeyMaintain customer data accuracy and ensure compliance with data privacy lawsKey Skills:Strong knowledge of CRM tools (e.g., Salesforce, Zoho, HubSpot)Excellent analytical and communication skillsExperience in customer segmentation, lifecycle marketing, and retention strategiesAbility to work cross -functionally and manage multiple campaigns

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