CRM Executive

4 days ago

Mathura Road Faridabad Faridabad Haryana, India Wootz Buildsys LLP Full time

**Position Overview**:
**Key Responsibilities**:

- **Customer Relationship Management**:

- Manage and maintain strong relationships with existing clients, Architects, Civil Engineers, Structural Engineers and contactors ensuring their needs are met promptly.
- Track customer interactions and identify opportunities for further engagement and upselling.
- **CRM System Maintenance**:

- Regularly update and manage customer data in the CRM software.
- Ensure data accuracy, completeness, and timely input of all relevant customer information.
- Analyze customer data to generate reports and identify trends or opportunities for improvement.
- **Customer Support**:

- Provide excellent after-sales support to clients, addressing any concerns or queries.
- Collaborate with other departments to resolve issues and ensure customer satisfaction.
- **Sales Support**:

- Assist the sales team with lead management and customer follow-ups.
- Help maintain communication with leads and prospects to move them through the sales funnel.
- **Reporting & Analysis**:

- Generate regular reports on CRM performance and customer feedback.
- Analyze customer behaviors to help develop strategies that improve retention rates.

**Skills and Qualifications**:

- **Education**:

- Diploma/B.tech in Civil Engineering
- **Experience**:

- 2 years of experience in a CRM role or customer service environment, preferably in a Construction company/Building Material Industry.
- **Technical Skills**:

- Proficient in MS Office Suite (Word, Excel, PowerPoint).
- Good knowledge of CRM systems/Software and their usage.
- **Communication Skills**:

- Strong verbal and written communication skills.
- Ability to build relationships with customers and understand their needs.
- **Other Skills**:

- Problem-solving mindset with a customer-centric approach.
- Good organizational and time management skills.

Pay: ₹20,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

Work Location: In person

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