Customer relationship officer

3 days ago


Pune, Maharashtra, India FirstCry Full time ₹ 2,50,000 - ₹ 5,00,000 per year
Tasks
  • Respond to customer inquiries and provide product information in a friendly manner.
  • Resolve customer complaints and escalate issues when necessary to ensure satisfaction.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with the sales and product teams to stay updated on new arrivals and promotions.
  • Gather customer feedback and share insights with management to improve service quality.
Requirements
  • Strong communication skills to effectively engage with customers and understand their needs.
  • Experience in retail or fashion industry is a plus, but a passion for helping customers is a must.
  • Ability to multitask and manage time efficiently in a fast-paced environment.
  • Proficiency in using CRM software and basic computer applications.
  • Problem-solving skills with a customer-first attitude to ensure satisfaction and loyalty.
Benefits

FirstCry



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