Help Desk Coordinator IT Department

1 week ago


Hyderabad, Telangana, India Vimta Labs Full time ₹ 84,000 - ₹ 6,00,000 per year
  • Dear All,

Greeting from Vimta.

  • Company: Vimta Labs
  • Department: IT
  • Position: Help Desk Coordinator
  • Location: Hyderabad, Telangana
  • Experience Required: 1 to 4 Years
  • Employment Type: Full Time
  • Industry: Pharmaceuticals / Healthcare / Clinical Research
  • Functional Area: IT Software / Hardware / Technical Support
  • Education Qualification: Any Graduation

Key Responsibilities

  • Handle incoming calls and respond to emails professionally.
  • Log IT service calls and assign them to respective engineers.
  • Ensure timely closure of all logged calls.
  • Track and manage IT Services Required Forms, IT Change Request & Release Forms, Empower Access Request Forms, and Desktop/Laptop Installation Checklist Forms.
  • Prepare weekly and monthly reports and analyze call trends.
  • Interact with users and keep them informed about application and service status.
  • Archive and retrieve all documents related to IT and software media.

Interested candidates please share profiles to

Note: Shortlisted candidates are required to attend a face-to-face interview at Vimta Labs, Hyderabad. Virtual interviews are not applicable for this position.



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