Help Desk Coordinator IT Department
2 days ago
- Dear All,
 
Greeting from Vimta.
- Company: Vimta Labs
 - Department: IT
 - Position: Help Desk Coordinator
 - Location: Hyderabad, Telangana
 - Experience Required: 1 to 4 Years
 - Employment Type: Full Time
 - Industry: Pharmaceuticals / Healthcare / Clinical Research
 - Functional Area: IT Software / Hardware / Technical Support
 - Education Qualification: Any Graduation
 
Key Responsibilities
- Handle incoming calls and respond to emails professionally.
 - Log IT service calls and assign them to respective engineers.
 - Ensure timely closure of all logged calls.
 - Track and manage IT Services Required Forms, IT Change Request & Release Forms, Empower Access Request Forms, and Desktop/Laptop Installation Checklist Forms.
 - Prepare weekly and monthly reports and analyze call trends.
 - Interact with users and keep them informed about application and service status.
 - Archive and retrieve all documents related to IT and software media.
 
Interested candidates please share profiles to
Note: Shortlisted candidates are required to attend a face-to-face interview at Vimta Labs, Hyderabad. Virtual interviews are not applicable for this position.
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