Technical Support Specialist

1 week ago

India Nokia Global Full time ₹ 12,00,000 - ₹ 24,00,000 per year
Description

As a Technical Support Specialist within the Enterprise Infra & Cloud Services (EICS) Networks team, you play a crucial role in ensuring the reliability and performance of our global Wireless Local Area Network (WLAN) and connectivity services. You will analyze and resolve complex network issues while providing 24/7 operational support, collaborating with cross-functional teams to drive incident resolution. Your expertise in Wireless Local Area Network (WLAN) design and advanced troubleshooting will be pivotal to our transition towards a hybrid network, enhancing our service delivery for IT Wireless network solutions.

Responsibilities
  • Provide expert IT service management in Incident, Problem, and Change Management for Wireless Local Area Network (WLAN) and ClearPass Policy Manager (CPPM) technologies.
  • Work in 24x7 rotating shift to provide operational support 
  • Analyze and resolve complex production network issues while ensuring reliable service operation for IT Wireless network services.
  • Administer service requests, execute network changes, and manage escalated incidents or priority incidents end-to-end.
  • Collaborate with cross-technology teams to provide timely updates and coordinate incident resolutions.
  • Identify root causes of network incidents and develop preventive actions while adhering to change management processes.
  • Design and deploy wireless networks and authentication solutions, ensuring compliance with security best practices.
  • Mentor junior team members while staying updated on industry trends in network security technologies.
  • Drive results and foster a strong customer focus in a dynamic, global team environment.
Qualifications

You have:

  • Bachelor's degree in Telecommunications, Information Technology, Computer Science, or equivalent with
    12+ years of experience in network services within complex environments
  • Deep knowledge in Wireless Local Area Network (WLAN) design/configuration, specifically with Aruba Access Points and Controllers
  • Proficiency in authentication protocols like RADIUS, TACACS, and LDAP
  • Strong problem-solving skills and attention to detail
  • Familiarity with ITIL processes and network technologies (TCP/IP, VRRP, etc.)

It would be nice if you also had:

  • Relevant certifications (e.g., ACCP, ACMA, ACCX)
  • Knowledge of scripting and automation tools for network management
  • Experience in configuration and management of Cisco ISE
  • Expertise in handling complex routing in multi-vendor environments

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