Technical Support Engineer

21 hours ago

India N-iX Full time

We are seeking a technically skilled senior Support Engineer (cloud experience) with expertise in Kubernetes, Docker, and RESTful APIs. You will be responsible for delivering world-class technical support for our products, helping customers overcome technical challenges while ensuring smooth communication between users, support agents, and development teams.

This role requires a mix of strong technical troubleshooting skills, customer-oriented communication, and a proactive approach to improving processes and tools.

Key Responsibilities

  • Classify, prioritize, analyze, troubleshoot, and resolve support tickets via our ticketing system and community forum.
  • Provide outstanding support for Business Hub and Analytics Platform.
  • Troubleshoot issues over calls with customers when needed.
    Occasionally build KNIME workflows to support issue resolution (training will be provided).
  • Collaborate closely with fellow support engineers and development team members.
    Contribute to continuous improvement of support processes, tools, and knowledge sharing.
  • Share technical insights with the development team to improve future releases.
  • Participate in on-call rotations for critical issues.

Requirements

  • 5+ years of Proven experience administering and troubleshooting software solutions on Linux and/or Windows.
    Hands-on experience with Kubernetes deployments, Docker, and RESTful APIs.
  • Familiarity with applications built using Java, JavaScript, Python, Go, and SQL databases;
  • Familiarity with identity providers (e.g., Keycloak), LDAP, SAML, OIDC, and OAuth.
  • Knowledge of major cloud infrastructures (AWS, Azure, GCP).
    Strong experience or ready to work in  software support, ticket management, and escalation processes.
  • Excellent communication skills in English (written and spoken).
  • Ability to clearly explain technical concepts to diverse audiences.
    Strong self-organization, curiosity, and eagerness to learn.

We offer*:

  • Flexible working format - remote, office-based or flexible
  • A competitive salary and good compensation package
  • Personalized career growth
  • Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
  • Active tech communities with regular knowledge sharing
  • Education reimbursement
  • Memorable anniversary presents
  • Corporate events and team buildings
  • Other location-specific benefits

*not applicable for freelancers

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