Operations Executive

2 days ago

Bengaluru, Karnataka, India PawSpace Full time ₹ 2,64,000 - ₹ 3,60,000 per year

Job Title: Grooming Operations Executive

Location: Bengaluru, India

Type: Full-time - Hybrid (work from home and ofc)

Industry: Pet Care service

Experience Required: 1–2 years

About PawSpace:

PawSpace is one of Bengaluru's leading pet services platforms, offering grooming, training, boarding, and more — all delivered at the pet parent's doorstep. We provide convenient, reliable, and compassionate care for pets across Bengaluru. Join us to be part of a pet-loving community that's transforming how pet services are delivered.

Role Overview:

We are looking for a highly organized Grooming Operations Executive to manage and coordinate our grooming services. You will be responsible for ensuring smooth operations across outbound/inbound calls, chat support, order scheduling and tracking, payment tracking, and managing groomers and customers. This role is ideal for someone with exceptional organizational skills, attention to detail, and a passion for pets.

Key Responsibilities:

1. Outbound / Inbound Calls & Chat Support:

  • Handle inbound customer inquiries, requests, and complaints efficiently via calls and chat.
  • Conduct outbound calls for service confirmation, follow-ups, and feedback collection.
  • Manage communications from multiple lead sources, including App, Exotel, website inquiries, marketing campaigns, WhatsApp leads, and chat platforms.
  • Maintain professional and friendly communication with customers at all times.

2. Order Tracking:

  • Track daily grooming orders from booking to completion.
  • Coordinate with groomers and logistics teams to ensure timely service.
  • Manage reschedules, cancellations, and urgent grooming requests.

3. Order Scheduling:

  • Plan and allocate grooming appointments efficiently across the team.
  • Optimize grooming routes and time slots for maximum efficiency.
  • Coordinate with customers for preferred timings and communicate schedule changes proactively.

4. Payment Tracking:

  • Monitor and track payments for all grooming services.
  • Ensure accurate invoicing and timely collection.
  • Coordinate with finance teams for reconciliation and reporting.

5. Groomer & Customer Management:

  • Allocate grooming tasks efficiently among the team.
  • Track groomer attendance, punctuality, and service quality.
  • Collect and act on customer feedback to maintain high satisfaction levels.
  • Maintain records of groomer performance and customer interactions.

Operational Support:

  • Maintain dashboards for bookings, completions, cancellations, and payments.
  • Identify bottlenecks and provide actionable insights to improve operations.
  • Ensure grooming SOPs, hygiene, and pet safety standards are strictly followed.

Requirements:

  • Bachelor's degree in any field preferred.
  • 1–2 years of experience in operations, customer service, or service delivery (pet industry experience a plus).
  • Exceptional organizational skills and attention to detail.
  • Strong communication(written and Oral) skills in English; Kannada/Hindi/telugu is a plus.
  • Comfortable using spreadsheets, operational dashboards, service apps, and chat platforms.
  • Passionate about pets and delivering high-quality pet care experiences.
  • Laptop is a must

What You'll Gain:

  • Work in a fast-growing, pet-friendly startup environment.
  • Hands-on experience in operations management and customer service.
  • Opportunities for career growth and learning in the pet care industry.
  • Be part of a young, enthusiastic, and pet-loving team.

Job Types: Full-time, Permanent

Pay: ₹22, ₹30,000.00 per month

Benefits:

  • Work from home

Work Location: Remote

  • Analyst - Security operations & Resilience

    28 minutes ago

    Bengaluru, Karnataka, India Executive Search Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role Summary: Analyst, Security Operations & Resilience South AsiaOverview: This role supports the Firms security operations across South Asia (India, Sri Lanka, Bangladesh), focusing on risk analysis, incident response, and people safety initiatives. The Analyst will collaborate closely with the Firm Security Team to safeguard colleagues across Workplaces,...

  • Manager - Training Operations: e-commerce

    4 days ago

    Bengaluru, Karnataka, India EDGE Executive Search Full time ₹ 8,00,000 - ₹ 25,00,000 per year

    Hi,Our client is a trailblazer in the rapid-commerce and retail sector, driving innovation and operational excellence in the industry. As one of the fastest-growing businesses, they are redefining convenience and customer experience through seamless service delivery.The Job:We are looking for Manager Ops Training, responsible for designing, facilitating, and...

  • Engineer - Field Services

    1 week ago

    Bengaluru, Karnataka, India Ohmium Operations Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Installation, commissioning, and field tests of Hydrogen Generating Equipment.Work safely (outdoors) in accordance with company, governmental, and local jurisdiction standards.Shift and site operations, troubleshooting and maintenance.Execute maintenance activities in accordance with available documentation and standards.Basic knowledge to handle and utilize...

  • Executive Designer

    10 hours ago

    Bengaluru, Karnataka, India Epdpl Coliving Operations Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company: Olive by EmbassyLocation: BangaloreReporting to: Design HeadRole SummaryThe Executive Design will be responsible for designing, developing, and coordinating interior design projects under the supervision of the Design Lead. The role involves working as part of a larger design and projects team at Olive, contributing to concept creation, detailing,...

  • Operations Executive

    7 hours ago

    Bengaluru, Karnataka, India Athulya Senior Care Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    At Athulya, we cherish diversity as our greatest asset. The unique backgrounds, experiences, and perspectives of our team members are the rhythms that drive our innovative approach. We are committed to an inclusive culture because it enables us to craft solutions that benefit all. Treating every candidate with equality and fairness is not just a policy; it's...

  • Operations Executive

    1 week ago

    Bengaluru, Karnataka, India 17f34075-951c-4629-b4ca-f0b95717cb03 Full time ₹ 1,44,000 - ₹ 18,00,000 per year

    An Operations Executive oversees and manages daily business operations to ensure efficiency, productivity, and alignment with company goals.Daily Operations Management: Oversee and manage day-to-day activities, ensuring smooth execution and efficiency.Process Improvement: Analyze current processes to identify and implement improvements that increase...

  • Operations Executive

    4 days ago

    Bengaluru, Karnataka, India Iccs Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description Operations Executive (Cabs)Position: Operations Executive – CabsDepartment: Operations / Ground TransportReporting to: Senior Operations ManagerRole OverviewThe Operations Executive will be responsible for ensuring smooth day-to-day execution of cab bookings,vendor coordination, driver management, and customer satisfaction. This role...

  • Operation Executive

    2 weeks ago

    Bengaluru, Karnataka, India Elevate Now Full time ₹ 4,00,000 - ₹ 4,50,000 per year

    Job Title:Operations ExecutiveLocation:RemoteCompany:Elevate Now: Lose Weight | Best Weight Loss Program OnlineAbout The RoleWe are searching for a drivenOperations Executiveto support and manage daily operations, liaise with stakeholders, and drive process excellence. The ideal candidate should be organized, proactive, and ready to join immediately in a...

  • Strategic Supplier Development

    2 weeks ago

    Bengaluru, Karnataka, India Keller Executive Search Full time € 20,000 per year

    We're seeking a Supplier Development & Performance Manager to serve as our client's strategic on-ground representative in India, leading local supplier development and management while ensuring alignment with global purchasing standards set by their European headquarters.As part of an established international group, our client supplies high-pressure...

  • Operations Executive

    4 days ago

    Bengaluru, Karnataka, India POP Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Position: Operations ExecutiveLocation: BangaloreEmployment Type: Full-timeExperience- 2-3 yearsRole Summary:The Operations Executive will manage the operations of the card business, oversee daily reporting, address escalations and queries through phone, email, or WhatsApp, and maintain smooth workflow. This position requires strong problem-solving...