Operations Executive

21 hours ago

Bengaluru, Karnataka, India PawSpace Full time ₹ 2,64,000 - ₹ 3,60,000 per year

Job Title: Grooming Operations Executive

Location: Bengaluru, India

Type: Full-time - Hybrid (work from home and ofc)

Industry: Pet Care service

Experience Required: 1–2 years

About PawSpace:

PawSpace is one of Bengaluru's leading pet services platforms, offering grooming, training, boarding, and more — all delivered at the pet parent's doorstep. We provide convenient, reliable, and compassionate care for pets across Bengaluru. Join us to be part of a pet-loving community that's transforming how pet services are delivered.

Role Overview:

We are looking for a highly organized Grooming Operations Executive to manage and coordinate our grooming services. You will be responsible for ensuring smooth operations across outbound/inbound calls, chat support, order scheduling and tracking, payment tracking, and managing groomers and customers. This role is ideal for someone with exceptional organizational skills, attention to detail, and a passion for pets.

Key Responsibilities:

1. Outbound / Inbound Calls & Chat Support:

  • Handle inbound customer inquiries, requests, and complaints efficiently via calls and chat.
  • Conduct outbound calls for service confirmation, follow-ups, and feedback collection.
  • Manage communications from multiple lead sources, including App, Exotel, website inquiries, marketing campaigns, WhatsApp leads, and chat platforms.
  • Maintain professional and friendly communication with customers at all times.

2. Order Tracking:

  • Track daily grooming orders from booking to completion.
  • Coordinate with groomers and logistics teams to ensure timely service.
  • Manage reschedules, cancellations, and urgent grooming requests.

3. Order Scheduling:

  • Plan and allocate grooming appointments efficiently across the team.
  • Optimize grooming routes and time slots for maximum efficiency.
  • Coordinate with customers for preferred timings and communicate schedule changes proactively.

4. Payment Tracking:

  • Monitor and track payments for all grooming services.
  • Ensure accurate invoicing and timely collection.
  • Coordinate with finance teams for reconciliation and reporting.

5. Groomer & Customer Management:

  • Allocate grooming tasks efficiently among the team.
  • Track groomer attendance, punctuality, and service quality.
  • Collect and act on customer feedback to maintain high satisfaction levels.
  • Maintain records of groomer performance and customer interactions.

Operational Support:

  • Maintain dashboards for bookings, completions, cancellations, and payments.
  • Identify bottlenecks and provide actionable insights to improve operations.
  • Ensure grooming SOPs, hygiene, and pet safety standards are strictly followed.

Requirements:

  • Bachelor's degree in any field preferred.
  • 1–2 years of experience in operations, customer service, or service delivery (pet industry experience a plus).
  • Exceptional organizational skills and attention to detail.
  • Strong communication(written and Oral) skills in English; Kannada/Hindi/telugu is a plus.
  • Comfortable using spreadsheets, operational dashboards, service apps, and chat platforms.
  • Passionate about pets and delivering high-quality pet care experiences.
  • Laptop is a must

What You'll Gain:

  • Work in a fast-growing, pet-friendly startup environment.
  • Hands-on experience in operations management and customer service.
  • Opportunities for career growth and learning in the pet care industry.
  • Be part of a young, enthusiastic, and pet-loving team.

Job Types: Full-time, Permanent

Pay: ₹22, ₹30,000.00 per month

Benefits:

  • Work from home

Work Location: Remote

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