Guest Relation Executive

2 weeks ago

Bengaluru Hyderabad, India Multi Recruit Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Job brief

We are looking for a Guest Relations Officer to provide high-quality service to our corporate clients. You will address complaints and go the extra mile to make sure our guests are satisfied.

In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as youll serve as a primary point of contact for our customers.

Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.

  • Anticipate guest needs and build rapport with customers
  • Welcoming guests in a friendly and professional way
  • Addressing and escalating customer complaints
  • Providing information about facilities, programs and other services
  • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
  • Address customer complaints and escalate to senior authority when required
  • Record information in the logbook daily
  • Ensure compliance with quality standards

Requirements and skills

  • Proven experience as a Guest Relations
  • Familiarity with hospitality industry standards
  • Proficiency in English; knowledge of additional languages is a plus
  • Computer literacy
  • A customer-oriented and professional attitude
  • An outgoing personality
  • Outstanding communication abilities
  • Excellent organizational and time-management skills
  • Female candidates preferred

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