Guest Relation Executive

3 days ago


HITEC City Hyderabad Telangana, India AVASA HOTEL Full time

Job Title: Guest Relation Executive

Language: Hindi, Telugu, English

Job Summary:
The Guest Relations Executive is responsible for ensuring a high level of guest satisfaction by offering personalized service and support throughout their stay. This role involves welcoming guests, addressing their concerns, resolving any issues, and creating a positive and memorable experience to foster guest loyalty. The Guest Relations Executive works closely with various departments to ensure seamless guest experiences.

**Responsibilities**:

- Greet guests upon arrival in a friendly, professional, and courteous manner.
- Assist guests with check-in/check-out procedures, ensuring a smooth and efficient process.
- Provide guests with information about the hotel, amenities, and local attractions.
- Ensure that guests feel valued, acknowledged, and respected at all times.
- Collaborate with housekeeping, food & beverage, front desk, and other departments to ensure seamless guest services.
- Follow up with departments to ensure that guest requests are completed accurately and in a timely manner.
- Resolve guest complaints or issues in a timely, professional, and efficient manner, ensuring their satisfaction.
- Ensure that guest preferences (such as room preferences, special requests, etc.) are noted and communicated to relevant departments.

Pay: ₹16,000.00 - ₹22,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Yearly bonus

**Experience**:

- Supervisor: 1 year (preferred)

Work Location: In person



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