Guest Relation Executive

22 hours ago

Hyderabad Telangana, India Odespa wellness Full time

**Job Title**: Guest Relations Executive (GRE) - Spa & Wellness
**Location**: Hyderabad,Telangana
**Department**: Front Office / Guest Services
**Reporting To**: Spa Manager / Outlet Head

**Job Type**: Full-time

**About Ode Spa Wellness**:
Ode Spa is a premium wellness brand offering authentic therapies, holistic treatments, and exceptional customer experiences across multiple locations in India. Our mission is to promote wellness and relaxation through personalized and professional services.

**Role Objective**:
To provide outstanding guest service by ensuring smooth check-ins/check-outs, managing appointments, promoting spa products and services, and achieving monthly sales targets through upselling and client engagement.

**Key Responsibilities:Guest Relations & Operations**:

- Greet guests warmly and ensure a seamless, welcoming experience.
- Handle spa bookings, walk-ins, and appointments efficiently.
- Provide detailed information on spa services, memberships, and products.
- Coordinate with therapists and ensure timely service delivery.
- Handle guest concerns or complaints professionally and escalate when needed.
- Maintain cleanliness and ambiance of reception area.

**Sales & Revenue Generation**:

- Actively promote spa treatments, packages, gift cards, and retail products.
- Achieve or exceed assigned monthly **sales targets** (treatments + retail).
- Maintain accurate records of daily sales, upselling efforts, and client preferences.
- Drive loyalty memberships and repeat visits through consistent client engagement.

**Administrative & Reporting**:

- Prepare daily, weekly, and monthly sales reports for management review.
- Maintain client database and follow up for repeat bookings or promotional campaigns.
- Support inventory management for front desk items and spa retail products.

**Key Performance Indicators (KPIs)**:

- Guest satisfaction scores (Google reviews/feedback forms)
- Monthly sales achievement vs target (treatments + retail)
- Membership/enrollment conversions
- Repeat customer rate
- Upselling success rate

**Skills & Competencies**:

- Excellent communication and interpersonal skills
- Customer-focused with a pleasant and positive attitude
- Ability to multitask and remain calm under pressure
- Basic sales skills with a persuasive approach
- Proficiency in MS Office and POS/spa software systems

**Qualifications**:

- Graduate (Hospitality/Wellness preferred)
- Minimum 1-2 years of experience in guest relations/front office/reception (spa, wellness, hospitality or retail background preferred)
- Prior experience with sales targets is an advantage

**Work Hours**:
Rotational shifts, including weekends and holidays (as per spa schedule)

**Compensation**:
Fixed salary + Incentives based on sales performance

**Job Type**: Permanent

Pay: ₹15,000.00 - ₹23,000.00 per month

**Benefits**:

- Food provided
- Paid sick time

Schedule:

- Day shift
- Morning shift
- Rotational shift

Work Location: In person

**Speak with the employer**
+91 7207923213

  • Guest Relation Executive

    4 days ago

    Hyderabad, Telangana, India OdeSpa Full time

    **Position Title**: Guest Relations Executive **Location**: Hyderabad **Reports To**: Spa Manager / Operations Manager **Key Responsibilities**: - **Guest Interaction**: - Greet and welcome guests upon arrival, ensuring a positive first impression. - Assist guests with inquiries about spa services, treatments, and products. - Provide guests with detailed...

  • Guest Relations Executive

    6 days ago

    Hyderabad, Telangana, India Netplay Sports Pvt Ltd Full time

    **Position - Guest Relations Executive** **Location - Hyderabad** **ORGANISATION** At Gamepoint, we believe that sports has the power to transform individuals and communities. We seek enthusiastic individuals who share our passion for sports and are eager to contribute to our vision. **Responsibilities** **1. Sales and Marketing** - Counsel visitors and...

  • Guest Relations Executive

    6 days ago

    Secunderabad H.O, Hyderabad, Telangana, India Haldiram Snacks Pvt. Ltd Full time

    As a Guest Relations Executive, you will serve as a key point of contact for our guests, ensuring their comfort, satisfaction, and loyalty. Your primary responsibility is to create a welcoming and memorable experience for our guests, with a focus on building lasting relationships. A Guest Relations Executive is a crucial role in ensuring guest satisfaction...

  • Guest Relation Executive

    7 days ago

    Rangareddynagar, Hyderabad, Telangana, India The Green Kingdom green Botanical Garden Full time

    Note: - Food and accomodatio is provided. Overview: As a Guest Relationship Executive at [Greenkingdom Botanical Garden Hydrabad], you will be the face of our park, ensuring that every guest has a memorable and enjoyable experience. You will be responsible for addressing guest inquiries, resolving issues, and providing exceptional service that reflects the...

  • Guest Relations Executive

    4 days ago

    Hyderabad, Telangana, India Pincode hotels Full time

    We are looking for a well-spoken and presentable Guest Relationship Executive to welcome guests, ensure a great dining experience, and assist in creating a warm ambiance through basic flower decoration and table setups. Key Responsibilities: Greet and seat guests with warmth and professionalism Handle guest inquiries, reservations, and feedback Assist in...

  • Guest Relation Executive

    1 week ago

    Hyderabad, Telangana, India Marriott International, Inc Full time

    **Additional Information** **Job Number**24181545 **Job Category**Rooms & Guest Services Operations **Location**Fairfield by Marriott Hyderabad Gachibowli, Road No 2, Financial District, Hyderabad, Telangana, India, 500032 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...

  • Guest Relation Executive

    2 weeks ago

    Jubilee Hills, Hyderabad, Telangana, India Wurfel Kuche Pvt. Ltd. Full time

    **Gender : Only Females** Languages : English, Hindi, Telugu Skills : Good at communication, Good at Presentable, Hospitality Industry, Hotel Management Job Summary: The Guest Relationship Executive (GRE) ensures outstanding guest experiences by providing excellent customer service, resolving issues promptly, and managing relationships effectively. They...

  • Guest Relations Executive

    21 hours ago

    Gachibowli, Hyderabad, Telangana, India Optorium Full time

    Job Title: Guest Relations Executive - Truefitt & Hill Barbershop Job Overview: As a Guest Relations Executive at our barber shop, you will be the first point of contact for clients, ensuring a welcoming and seamless experience. Your role is crucial in creating a positive and enjoyable atmosphere for customers while assisting with their needs and...

  • Guest Relations Executive

    2 days ago

    Hyderabad, Telangana, India Naukri Hospitality Jobs Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    We are looking for a skilled Guest Relations Executive to join our team in the hospitality industry. The ideal candidate will have 4-6 years of experience and be based in [location to be specified].Roles and ResponsibilityManage front office operations, ensuring seamless guest experiences.Handle guest inquiries and resolve issues professionally.Coordinate...

  • Guest Relations Executive

    7 days ago

    Hyderabad, Telangana, India Sumadhura Infracon Pvt. Ltd Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionSumadhura Group is a prominent real estate developer in South India with over 52 completed projects and 40 million sq. ft. under development in Residential, Commercial, Logistics & Warehousing, Managed Office Solutions, and Retail sectors. With a strong legacy of three decades in Bengaluru and Hyderabad, the company is recognized for its...