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Executive - Client Relations

2 weeks ago

Pune, Maharashtra, India Sspl Landmarks Llp Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are seeking a dynamic and client-focused Executive Client Relations to join our luxury real estate team. The ideal candidate will be responsible for managing the end-to-end post-sales process, ensuring a seamless and premium experience for clients. This role requires excellent communication skills, strong organizational ability, and a proactive approach to client servicing.

Key Responsibilities

  • Build, maintain, and strengthen long-term relationships with clients.
  • Manage the complete post-sales process, ensuring client satisfaction at every stage.
  • Coordinate with internal departments (sales, accounts, operations, etc.) to resolve queries and support clients.
  • Handle post-sales CRM operations, including payments, collections, and updates.
  • Prepare and issue payment receipts, demand letters, and related documentation.
  • Maintain and update various reports for management review.
  • Ensure a smooth and premium post-sales experience for all clients.
  • Assist in planning and executing client events, activities, and engagement programs.
  • Stay informed about market trends to support client relationship strategies.

Candidate Profile

  • Excellent communication and presentation skills.
  • Strong interest and ability in client relationship management.
  • Proactive, result-oriented, and customer-focused.
  • Proficient in MS Office, CRM/ERP systems and comfortable with documentation.
  • Strong organizational and problem-solving skills.
  • Collaborative team player with a positive attitude.
  • Graduate/Postgraduate in any discipline (MBA preferred).
  • Prior experience in real estate, luxury brands, hospitality, or client servicing will be an added advantage.

Why Join Us?

  • Opportunity to work in the luxury real estate sector.
  • Exposure to premium clientele and high-value projects.
  • Collaborative and growth-oriented work culture.
  • Be part of delivering an exceptional client experience.