
HUB Manager
1 week ago
Job ID: 38511
Location: Kolkata, IN
Area of interest: Retail Banking
Job type: Regular Employee
Work style: Office Working
Opening date: 1 Sept 2025
Job Summary
- Oversee Cluster of Branch Performances: Ensure strong financial outcomes, operational efficiency, and service excellence.
- Grow Wealth Business: Guide WRMs in deepening client relationships and expanding wealth solutions adoption
- Enhance Client Experience: Promote relationship-based engagement and customized wealth solutions
- Ensure Operational Standards: Maintain compliance, risk controls, and service quality
- Develop & Support Teams: Provide mentorship and guidance to strengthen the capabilities of WRMs
- Lead, mentor, and develop Branch Managers and Team Leaders to achieve business objectives.
- Foster a high-performance culture focused on sales excellence, service quality, and compliance.
- Provide direction and support to frontline teams (Relationship Managers) through the branch leadership team
- Drive training and capability-building initiatives to enhance wealth advisory skills across the sales force
Key Responsibilities
The incumbent will be responsible for planning, developing, and managing the Consumer Banking business across the branch network in the zone, towards achieving sound profitable growth of these branches through the achievement of revenue targets, delivery of quality service across all segments/ products and striving for operational excellence.
Strategy
- Formulate, manage and co-ordinate strategies for the area to maximize new business opportunities, cross selling, penetration and deepen existing relationships.
- Develop strategies for revenue generation and cost control towards profitably growing the branch network.
- Drive the establishment and adherence to service quality standards in an efficient operation where risks are well controlled.
- Discuss and re-strategize with Branch Managers for remedial action.
Business
- Developing and managing the Consumer Banking business
Processes
- Strategic Thinking & Execution
- Leadership & People Development
- Strong Sales Acumen
- Customer Focus & Relationship Building
- Analytical and Financial Skills
- Regulatory and Compliance Awareness
- Communication & Stakeholder Management
People & Talent
- Lead, mentor, and develop Branch Managers and Team Leaders to achieve business objectives.
- Foster a high-performance culture focused on sales excellence, service quality, and compliance.
- Provide direction and support to frontline teams (Relationship Managers) through the branch leadership team.
- Drive training and capability-building initiatives to enhance wealth advisory skills across the sales force.
Risk Management
- Ensure adherence to internal policies, regulatory guidelines, and compliance requirements across all affluent business activities.
- Collaborate with risk and compliance teams to implement controls and mitigate operational and reputational risks.
- Instill a strong risk culture among teams and ensure ongoing monitoring of client suitability and product appropriateness.
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group's Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Lead to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
- Serve as a Director of the Board
- Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)
Key stakeholders
- Champion a client-centric culture, ensuring high levels of satisfaction and retention within the affluent segment.
- Ensure delivery of personalized banking and wealth management services that meet the evolving needs of clients.
- Monitor client feedback and service standards to ensure consistent and exceptional customer experience.
Other Responsibilities
- Oversee Branch Performance: Ensure strong financial outcomes, operational efficiency, and service excellence
- Grow Wealth Business: Guide WRMs in deepening client relationships and expanding wealth solutions adoption
- Enhance Client Experience: Promote relationship-based engagement and customized wealth solutions
- Ensure Operational Standards: Maintain compliance, risk controls, and service quality
- Develop & Support Teams: Provide mentorship and guidance to strengthen the capabilities of WRMs
Skills and Experience
- Relationship Management
- People management
- Retail Branch Banking
- Leadership
- Mentoring
Qualifications
Education Bachelor's degree in Business, Finance, or related field (MBA preferred)
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
-
Senior Hub Manager
2 weeks ago
Kolkata, West Bengal, India Everest Fleet Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Title: Senior Hub Manager KolkataLocation: Kolkata, IndiaReporting To: City HeadAbout the RoleWe are seeking a dynamic and experienced Senior Hub Manager to lead our hub operations in Kolkata. The ideal candidate will bring strong leadership, operational expertise, and an entrepreneurial mindset to drive efficiency and excellence across hub...
-
Hub Business Analyst
2 weeks ago
Kolkata, West Bengal, India G4S Full time US$ 60,000 - US$ 1,20,000 per yearResponsible for driving commercial excellence for the zone and driving decisions and initiativesbased on business analysis and data analytics. Work in a cross functional manner to driveimprovement projects for the business and coordinate between the hub and the Clusters forseamless exchange of ideas and implementation of organizational initiatives. Support...
-
Supply Chain Data Hub Specialist
1 week ago
Kolkata, West Bengal, India beBeeDataHubSpecialist Full time ₹ 17,11,900 - ₹ 24,58,600Job SummaryWe seek a seasoned Data Hub Specialist to lead our supply chain planning and inventory optimization projects.Implement and manage data hub, ensuring seamless integration with key tools.About the RoleLead supply chain planning and inventory optimization projects, driving strategic growth and process improvements.Collaborate with cross-functional...
-
Greenovation Hub Accelerator
2 weeks ago
Kolkata, West Bengal, India SwitchON Foundation Full time ₹ 8,00,000 per yearDesignation: Greenovation Hub Accelerator - Sr AnalystOrganization: SwitchON EarthON FoundationLocation: Pan-India (Remote-first setup), Full-timeWork Experience: 6-8 years in startups, venture capital, consulting, or strategic rolesCompensation: Up to Rs. 8 LPALanguage Proficiency: English (mandatory), Hindi, (regional languages a plus)Position SummaryThe...
-
Manager- Operations
6 days ago
Kolkata, West Bengal, India Blue Dart Full time ₹ 1,04,000 - ₹ 1,30,878 per yearPurposeOversee and monitor all inbound, outbound and transit operations at the Ground & Rail Hub to ensure timely, accurate and profitable delivery of shipments as per defined processes and policiesKey ResponsibilitiesResponsibilitiesStrategicSupport the Head – Ground Operations in aspects related to ground network designAlso provide support to the Head...
-
Order Management Software Developer
1 week ago
Kolkata, West Bengal, India beBeeOrderManagement Full time ₹ 80,00,000 - ₹ 1,20,00,000About this OpportunityWe are seeking a skilled ServiceNow Developer to join our team and contribute to the success of our large-scale Order Management transformation project.The successful candidate will be responsible for designing and implementing Order Management and Delivery processes in ServiceNow, leveraging the OM product. You will work closely with...
-
Operation Executive
2 weeks ago
Kolkata, West Bengal, India Blue Dart Express Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year1. Purpose Responsible for entire fleet management in the Ground Hub in terms of ensuring availability of sufficient vehicles for runs, market hiring of vehicles and ensuring vehicle capacity utilizations 2. Key Responsibilities Responsibilities Monitor daily fleet requirements and ensure timely availability of vehicles for all network and feeder...
-
Assistant Manager
1 week ago
Kolkata, West Bengal, India VGM Consultants Limited Full time ₹ 1,04,000 - ₹ 1,30,878 per yearCompany DescriptionVGM Consultants Limited (An ISO/IEC 27001:2013 certified company) is a PAN India company offering single window solutions to diverse customer needs. The company provides services such as Telecalling, Data Entry, Process handling, and field activities. VGM is present in 17 states in India, covering various facets like in-bound and outbound...
-
Workforce Management Specialist
2 weeks ago
Kolkata, West Bengal, India Tata Consultancy Services Full time ₹ 9,00,000 - ₹ 12,00,000 per yearGreetings from TCS Come and join us for an exciting career with TCS We are arranging an in-person (Face 2 Face) Walk-in Drive at below mentioned details, please proceed with this job posting only if you can attend the Walk-in Drive. Location: - KOLKATA Tata consultancy services,Tata Consultancy Services, Gitanjali Park, International Financial Hub(CBD),...
-
Kolkata, West Bengal, India SSP Solutions Full time ₹ 1,50,000 - ₹ 28,00,000 per yearVisit sectors like Food processing, Food ManufacturingGenerate new business opportunitiesMaintain relationships with existing clientsRegularly visit to industrial hubsOrganization industry events Required Candidate profileStrong knowledge of food safety standards, FSSAI, ISO/IEC 17025, HACCPExperience in analytical laboratories, testing labs, food/chemical...