Hr Business Analyst

1 week ago

Mumbai Pune, India Capgemini Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Your role

As Business Analyst with Capgemini, you will be involved in driving efficiency, and Continuous Improvement

In this role you will play a key role in:

  • Coordinate Release Management activities and maintain relevant documentation
  • Manage, and maintain Service Level Agreements (SLAs) to ensure service expectations are clear and achievable
  • Track key performance indicators (KPIs) and service metrics to ensure SLAs are met, proactively identifying and addressing potential breaches
  • Analyze performance data to identify trends and areas for improvement.
  • Present reports and dashboards to key stakeholders for transparent tracking of SLA performance
  • Collaborate with Global / Local shared Services and IT team to streamline processes, ensuring alignment with SLA goals and driving continuous improvements in service delivery
  • Handle escalations, mediate disputes and drive quick, effective resolutions while maintaining a record for continuous improvement
  • Act as the main liaison for HR operations-related matters, facilitating open communication between shared services teams and business units to ensure mutual understanding of service expectations

Skills Required

  • Strong functional knowledge in Global Shared service operations and best practices
  • Hands-on experience of running HR shared services with SLAs / penalties for above HR areas
  • Good stakeholder mgmt., communication, assertive mindset
  • Ability to do data analysis and collaborate with teams to drive improvements
  • Ability to build dashboards, success stories
  • Knowledge of SAP or equivalent products in Learning/talent mgmt. area

Qualifications and Skills

  • Graduation/Post-Graduation; MBA in personnel management / HR
  • Good knowledge of operations in Global Shared services

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