process coach

Key Responsibilities:Coach and mentor coders handling multispecialty surgical procedures (e.g., ortho, neuro, cardio).Ensure adherence to CPT, ICD-10, and HCPCS coding standards.Monitor onboarding and ramp-up performance metrics.Identify process gaps and implement improvement strategies.Collaborate with QA and audit teams to maintain coding accuracy and...

Job Title: International BPO Executive – Voice ProcessLocation: Kudlu Gate, BangaloreExperience: 1–3 yearsShift Type: 24/7 Rotational (US/UK/Australia)Job Description:We are looking for experienced BPO professionals for an international voice process.Responsibilities:Handle inbound and outbound international callsDeliver excellent customer supportMeet...

The Sales Coach is responsible for driving field sales effectiveness by mentoring and coaching new and underperforming Territory Sales Officers (TSOs) and Area Sales Officers (ASOs). The role ensures seamless onboarding , structured induction, and ongoing capability development to enhance sales performance. The incumbent will work closely with Business...

Designation - Teal leader US outbound ProcessKey Responsibilities:Lead and manage a team of outbound calling agents handling US health insurance processes.Ensure daily/weekly/monthly targets (sales, lead generation, or policy updates) are met.Monitor agent calls, provide feedback, and conduct regular performance reviews.Maintain high-quality standards and...

Company DescriptionPGC is a boutique Business & HR consulting firm that operates in the area of Business Transformation in Human Capital Management. The company's flagship service is its LACE (leadership accelerated capability enhancement) Framework. The three fractional services offered by PGC to its clients are:SAT: SAT is an integrate service comprising...

Role Overview: As a Sales Coach, you will be responsible for driving field sales effectiveness by mentoring and coaching new and underperforming Territory Sales Officers (TSOs) and Area Sales Officers (ASOs). Your role will involve ensuring seamless onboarding, structured induction, and ongoing capability development to enhance sales performance. You will...

Major Duties:• Participate in execution of the Agile adoption strategy and rollout plans for identified teams• Embrace servant leadership and display the behaviors to invoke mindset shifts associated with Agile methods• Hands on involvement in helping teams adopt to Scrum and establish the requisite practices, ceremonies and processes• Coach peers,...

Key Responsibilities :- Participate in execution of the Agile adoption strategy and rollout plans for identified teams.- Demonstrate servant leadership and promote behaviors that encourage Agile mindset shifts.- Hands-on involvement in helping teams adopt Scrum, Kanban, and other Agile practices, ceremonies, and processes.- Coach peers, teams, and management...

Job DescriptionThe Sales Coach is responsible for driving field sales effectiveness by mentoring and coaching new and underperforming Territory Sales Officers (TSOs) and Area Sales Officers (ASOs). The role ensures seamless onboarding , structured induction, and ongoing capability development to enhance sales performance. The incumbent will work closely with...

POSITION SUMMARY: The Communication Coach is responsible for evaluating agents and coaching them on communication and language proficiency to ensure that communication and language used on calls is at acceptable standards.JOB FUNCTION AND RESPONSIBILITIES:Remote monitoring and side by side/live call monitoring of calls & providing detailed feedback to the...