Senior Business Analyst

Overview

The Senior Business Analyst serves as a pivotal link between business objectives and technology solutions, steering organization toward informed decision-making and sustainable growth. This role combines expert analytical skills, industry knowledge, and exceptional communication to solve complex business challenges and drive transformation initiatives. The Senior Business Analyst works across departments to elicit requirements, optimize processes, and leverage data-driven insights, ensuring that strategies align with organizational goals.

Key Accountabilities and main responsibilities

Strategic Focus

• Lead the elicitation, validation, and documentation of complex business requirements and use cases through stakeholder interviews, collaborative workshops, and in-depth data analysis
• Conduct end-to-end data analysis to support strategic decision-making across business units.
• Assess both current and future state processes, translating business objectives into clear, actionable requirements and user stories
• Engage with stakeholders across various business units to identify needs, challenges, and opportunities
• Conduct workshops, interviews, and surveys to comprehensively collect and validate both business and technical requirements
• Map, model, and evaluate existing business processes to identify improvement opportunities, streamline operations, and enhance efficiency

Operational Management

• Translate business needs into actionable specifications and collaborate closely with Solution Architect, Product Manager, Developers, and QA to design and implement effective business solutions and achieve strategic goals
• Prepare detailed documentation, including Business Case analysis, Functional Specifications, User Acceptance criteria and support UAT
• Support Business Readiness initiatives, contributing to training, communication, and transition activities for seamless project delivery and adoption
• Developing dashboards, graphics, and reports for Portfolio consumption on relevant matters, such as Requirement/Epic/Story cut through
• Make portfolio level recommendations pertaining to workplace continuous improvement opportunities, role efficiency gains, as well as other aspects of delivery as and when the opportunity arises

People Leadership

• Serve as a Subject Matter Expert on cross-functional teams, ensuring alignment between business objectives and project deliverables
• Proactively identify emerging risks and dependencies, and recommend effective solutions & Business Process improvements
• Build productive and professional relationships with key stakeholders, other cross-functional team members and Senior Leadership roles

Governance & Risk

• Identify issues, risks and benefits of existing and proposed solutions and outline business impacts
• Drive business improvements through visibility of ongoing quality issues and initiatives
• Review team working practices/procedures to identify opportunities to improve quality or productivity

The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.

Experience & Personal Attributes

Experience

• Bachelor's degree in Business Administration, Finance, Information Technology, or related field. (Master's degree preferred)
• Require 10+ years of overall experience & 6+ years relevant experience
• Expertise in requirements elicitation, documentation, and process mapping.
• Strong understanding and hands-on experience in Agile methodologies, Scrum Framework, Waterfall, Kanban
• Advanced proficiency in data analysis tools (Excel, Power BI, SQL, Tableau, etc.) and techniques (Optional)
• Experience within the target industry (e.g., BFSI, Healthcare, Retail, etc.)
• Demonstrated leadership in mentoring junior analysts and sharing expertise across the organization

Personal Attributes

• Exceptional communication, presentation, and interpersonal skills
• Critical thinking, problem-solving, and decision-making capabilities
• Empathetic and Pro-active leadership skills
• Comfortable working with ambiguity and rapidly changing environments, adapting strategies as needed
• Ability to influence decision-makers and drive business outcomes through persuasive analysis
• Continuous learning mindset, actively seeking out professional development and industry trends
• High attention to detail and commitment to delivering quality deliverables

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.