Senior Functional Consultant

22 hours ago


Hyderabad, Telangana, India NTT DATA Global Delivery Services Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year

D365 F&O Senior Functional Consultant

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA
As a Cross Technology Managed Services Engineer (L3) at NTT DATA, your primary role will be to provide exceptional service to our clients by proactively identifying and resolving technical incidents. You will ensure that client infrastructure is configured, tested, and operational, leveraging your deep technical expertise to solve complex problems and enhance our service quality.

Part of your Responsibilities will entail pre-emptive service incident resolution, product reviews, and operational improvements. You will manage high-complexity tickets, perform advanced tasks, and provide diverse solutions while ensuring zero missed service level agreement (SLA) conditions. Your role will also involve mentoring junior team members and working across various technology domains such as Cloud, Security, Networking, and Applications.

You will conduct necessary checks, apply monitoring tools, and respond to alerts, identifying issues before they become problems. Logging incidents with the required level of detail, you will analyse, assign, and escalate support calls. Additionally, you will proactively identify opportunities for optimization and automation, ensuring continuous feedback to clients and affected parties.

Important responsibility is to create knowledge articles for frequent tasks/issues and train junior team members in executing those tasks. Provide inputs to automation teams to reduce manual efforts.

You will engage with third-party vendors when necessary and keep systems and portals updated as prescribed. As a senior engineer, you will coach L2 teams on advanced troubleshooting techniques and support the implementation and delivery of projects, disaster recovery functions, and more, ensuring all actions adhere to client requirements and timelines.

To thrive in this role, you need to have:
  • Extensive Managed Services experience handling complex cross-technology infrastructure.
  • Strong understanding of ITIL processes.
  • Proven experience working with vendors and/or third parties.
  • Ability to communicate and work across different cultures and social groups.
  • Effective planning skills, even in changing circumstances.
  • Positive outlook and ability to work well under pressure.
  • Active listening skills and adaptability to changing client needs.
  • Client-focused approach to create positive client experiences throughout their journey.
  • Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Experience LevelSenior Level

  • Hyderabad, Telangana, India Navsan Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Position: Senior Functional Consultant Insurance DomainDepartment: Business Process ImprovementsLocation: Remote / HybridExperience Required: 10–15 years (minimum 4 to 6 years as Functional Consultant in the Insurance domain)Salary: Salary in line with experience and industry practicesJob DescriptionWe are seeking an experienced Senior Functional...


  • Hyderabad, Telangana, India MNR Solutions Private Limited Full time

    Designation : Oracle CRM Senior Functional ConsultantLocation : Noida/Pune/Bangalore/Chennai/ Hyderabad(Hybrid)Experience : 5+ yearsNotice period : Immediate JoinerShift : UK Shift(2 : 00 PM to 11 : 00 PM)Job Description : - Techno functional consultant in Oracle CX(CRM) specialized in Oracle B2C Service Cloud with 8+ years of experience.- Strong...


  • Hyderabad, Telangana, India Xemplar Insights Full time

    About the RoleThis role is ideal for someone with hands-on consulting experience in Business Central who thrives in dynamic environments and enjoys solving complex business challenges with technology.Client Consulting & Solution Design- Lead discovery sessions to understand client business processes, pain points, and goals- Translate business requirements...


  • Hyderabad, Telangana, India Xemplar Insights Full time

    About the Role This role is ideal for someone with hands-on consulting experience in Business Central who thrives in dynamic environments and enjoys solving complex business challenges with technology. Client Consulting & Solution Design Lead discovery sessions to understand client business processes, pain points, and goals Translate business requirements...


  • Hyderabad, Telangana, India Alignity Solutions Full time ₹ 8,00,000 - ₹ 25,00,000 per year

    Do you love a career where you Experience, Grow & Contribute at the same time, while earning at least 10% above the market? If so, we are excited to have bumped onto you.Learn how we are redefining the meaning of work, and be a part of the team raved by Clients, Job-seekers and Employees.Jobseeker Video Testimonials  Employee Glassdoor ReviewsIf you are a...


  • Hyderabad, Telangana, India Snappyhire Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Need Senior SAP SD Techno functional Consultant with strong allocation experience.00% Remote opportunity.Must be Very strong with Allocation


  • Hyderabad, Telangana, India Fujitsu Technology Full time

    Job Description Senior Functional Consultant (SAP SuccessFactors Integration Design)Position : Senior Functional Consultant SAP SuccessFactors Integration DesignExperience Required : 7+ Years (Minimum 3+ years in SuccessFactors)Shift Timing : UK Shift (11:30 AM 08:30 PM IST)Work Mode : HybridEmployment Type : Full-timeRole Overview :We are seeking a...


  • Hyderabad, Telangana, India Wipro Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Title: Functional Consultant - L2 Requisition ID: 67163 City: Hyderabad Country/Region: IN Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of...


  • Hyderabad, Telangana, India STAEDEAN Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About UsOur mission is simple: we want to help our customers solve complex business matters using easy digital solutions. With over 2000 customers trusting us daily, our passionate and technologically savvy team drives innovation at every turn.Build your technology career with us, help us build the solutions above - apply now and be part of the To-Increase...

  • Functional Consultant

    3 weeks ago


    Hyderabad, Telangana, India Winfo Consulting Pvt. Ltd. Full time

    Oracle SCM Cloud ConsultantExperience : 5+ YearsEmployment Type : Full-timeJob Overview :We're seeking a highly skilled and experienced Oracle SCM Cloud Consultant to join our team. With a minimum of 5 years of proven experience in Oracle Cloud implementation and support, you'll be instrumental in leading and executing projects across various Supply Chain...