Functional Consultant

2 days ago


Hyderabad, Telangana, India Appit Software Solutions Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Role & responsibilities :

Key Responsibilities:

- Mapping and documenting current support ops workflows and data models

- Transforming business requirements into SN-compatible process designs

- Creating resolver flows, approval chains, and support group hierarchies

- Facilitating functional workshops with stakeholders and support teams

- Collaborating closely with Client's product managers and BSAs for purposeful designs

- Documenting all insights and decisions, providing Knowledge Transfer periodically to the Client.

Required Experience:

- Over 7 years in ITSM process consulting or functional roles

- Proficiency in SN modules: Incident, Change, Case, SAM, Knowledge

- Understanding of large enterprise ops and legacy-to-SaaS migration strategies

- Strong skills in documentation, stakeholder engagement, and migration planning.



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