
Functional Consultant
2 days ago
Role & responsibilities :
Key Responsibilities:
- Mapping and documenting current support ops workflows and data models
- Transforming business requirements into SN-compatible process designs
- Creating resolver flows, approval chains, and support group hierarchies
- Facilitating functional workshops with stakeholders and support teams
- Collaborating closely with Client's product managers and BSAs for purposeful designs
- Documenting all insights and decisions, providing Knowledge Transfer periodically to the Client.
Required Experience:
- Over 7 years in ITSM process consulting or functional roles
- Proficiency in SN modules: Incident, Change, Case, SAM, Knowledge
- Understanding of large enterprise ops and legacy-to-SaaS migration strategies
- Strong skills in documentation, stakeholder engagement, and migration planning.
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