Operations & Order Coordinator

3 days ago

Kolkata, West Bengal, India RECEX Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About the Company:

Our client is a growing textile brand committed to delivering high-quality products and seamless experiences to our customers, both online and in-store. We are looking for a meticulous Operations & Order Coordinator to manage end-to-end order processing and coordinate with our offline outlets.

Key Responsibilities:

  • Manage and track all incoming orders from online platforms and offline outlets, ensuring accurate and timely processing.

  • Coordinate with retail outlets and internal teams to maintain smooth stock flow and availability.

  • Monitor inventory levels and communicate restocking needs to the supply chain or warehouse team.

  • Liaise with logistics partners to ensure timely delivery and resolve any shipping issues.

  • Maintain records of orders, returns, and customer interactions, and generate regular reports for management.

  • Collaborate with the e-commerce and marketing teams to ensure accurate product listings, promotions, and order fulfillment.

  • Identify process improvements to streamline operations, reduce errors, and enhance customer satisfaction.

  • Assist in offline outlet operations, including stock transfers, merchandising support, and order-related queries.

Requirements:

  • Bachelor's degree in Business, Operations, or related field.

  • 5–7 years of experience in operations, order management, or retail coordination, preferably in textiles or apparel.

  • Strong organizational and multitasking skills, with attention to detail.

  • Good communication skills for coordinating with internal teams, vendors, and outlets.

  • Familiarity with order management systems, Excel, and basic reporting tools.

  • Problem-solving mindset and ability to work under tight timelines.

Preferred:

  • Experience in textile/apparel retail operations.

  • Exposure to e-commerce order coordination and online marketplaces.

What We Offer:

  • Opportunity to work in a growing textile brand with exposure to both online and offline operations.

  • Collaborative and supportive work environment.

  • Chance to improve operational processes and make a direct impact on customer experience.

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