Team Leader

3 days ago

Bengaluru Delhi NCR Pune, India Stanza Living Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Role & responsibilities :

  1. Daily Team Management: Directly manage a team of multi-skilled technicians (MSTs) to ensure smooth daily operations and drive productivity and efficiency.

  2. Resource Allocation: Strategically allocate MSTs based on real-time requirements and workload priorities to optimize field performance.

  3. Turnaround Time (TAT) Improvement: Monitor and improve ticket closure turnaround times to enhance overall customer satisfaction and service quality.

  4. Field Audits: Conduct regular field audits to ensure service quality, adherence to SOPs, and continuous improvement in customer experience.

  5. Attrition and Absenteeism Control: Manage voluntary attrition and minimize absenteeism/absconding by executing regular connects.

  6. Vendor Management: Coordinate with external vendors to ensure SLA compliance, performance standards, and resource availability. Address escalations, monitor vendor deliverables, and maintain effective working relationships.

  7. Performance Feedback & Development: Provide timely, constructive feedback at the individual level; conduct weekly one-on-one meetings to identify and address challenges and development areas.

Preferred candidate profile

  1. Bachelors degree in hospitality, Business, or related field.
  2. 4-8 years of experience in property/hospitality operations or facility management.
  3. Prior experience managing a team is mandatory.
  4. Strong communication and people management skills.
  5. Tech-savvy experience using apps, dashboards, or ERP systems for daily operations.

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