Laundry Manager

5 days ago

Mumbai, Maharashtra, India German Laundry Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Key Responsibilities

  • Operations Management
  • Assist in overseeing daily operations across workshops, logistics, and retail stores.
  • Ensure smooth coordination between washing, pressing, packing, and dispatch teams.
  • Monitor SOP compliance and maintain high service quality standards.
  • Problem Solving & Crisis Handling
  • Act as a first responder to operational challenges (e.g., delayed orders, machine breakdowns, staff shortages).
  • Provide quick and practical solutions to minimize disruptions.
  • Maintain calm under pressure and ensure customer satisfaction.
  • Employee & Team Coordination
  • Supervise staff schedules, attendance, and performance.
  • Motivate and guide employees to improve accountability and efficiency.
  • Handle grievances and resolve conflicts professionally.
  • Logistics & Retail Support
  • Coordinate pick-up and delivery operations.
  • Manage stock, consumables, and supply chain requirements.
  • Support retail stores with operations, offers, and customer experience improvements.
  • Business Support & Administration
  • Assist the Managing Director in executing business strategies.
  • Handle assigned administrative and operational tasks diligently.
  • Prepare daily/weekly reports on performance, issues, and improvements.

Requirements

  • Proven experience in
    operations, logistics, or retail management
    (laundry/retail/hospitality background preferred).
  • Strong problem-solving skills with the ability to think on your feet.
  • Excellent people management and communication skills.
  • Honest, reliable, and willing to take ownership of tasks.
  • Must be adaptable and willing to handle
    any task
    related to the business.
  • Basic computer knowledge (Excel, CRM, POS systems) is a plus.

Desired Qualities

  • Quick learner with knowledge of different aspects of business.
  • Street-smart and resourceful in handling day-to-day challenges.
  • Self-driven and proactive in identifying operational improvements.

Why Join Us?

  • Opportunity to work closely with leadership and learn all aspects of business operations.
  • Growth potential within a fast-expanding premium brand.
  • Dynamic work environment with hands-on problem solving.

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