Department Manager

2 days ago

Pune, Maharashtra, India Reliance Retail Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Job Purpose: as a Department Manager, you will be responsible for overseeing the operations and personnel within your designated department to ensure efficient functioning and exceptional customer service. You will lead a team of associates, manage inventory, uphold visual merchandising standards, and drive sales within your department.

Key Responsibilities:

  • Team Leadership: Supervise and motivate a team of associates, including recruitment, training, scheduling, and performance management.
  • Customer Service: Ensure all customers receive excellent service through effective communication, product knowledge, and problem-solving skills.
  • Sales and Profitability: Drive sales within your department through effective merchandising, product assortment, and promotional activities. Monitor and achieve sales targets and profitability goals.
  • Inventory Management: Maintain optimal inventory levels by conducting regular stock checks, placing orders, and overseeing replenishment processes.
  • Visual Merchandising: Ensure the department layout and displays are visually appealing, aligned with company guidelines, and drive sales.
  • Operational Efficiency: Implement and uphold operational policies and procedures to ensure the smooth running of the department, including compliance with health and safety regulations.
  • Communication: Act as a liaison between store management and department staff, providing regular updates, feedback, and reporting on departmental performance

KPI's :

* Achieve AOP

* SOP Implementation and Adherence in department.

* People Management

* Inventory control

* Competition update

Education:

  • Graduation

Functional / Behavioral competencies required to execute the role :

* Ability to work under pressure

* Number proficiency 

* Customer Centricity

* Good communication skills 

* Analytical & Presentation Skills 

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