Senior Customer Experience and Engagement Analyst

2 weeks ago

Pune, Maharashtra, India Mastercard Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Customer Experience and Engagement AnalystOverview
The role will primarily be focused on working with existing and potential external customers to drive adoption, engagement, and satisfaction with the Brighterion services.

Role
- Drive additional adoption of Brighterion services through MPGS
- Manage new potential customers/relationships
- Upsell additional services and opportunities to existing MPGS/Brighterion customers
- Participates in customer implementation and status meetings
- Ensure continued satisfaction of existing customers
- Coordinate between Brighterion Implementation, Brighterion Product, and MPGS internal teams.

All About You
Essential Knowledge, Skills, and Experience:
- Bachelors in Computer Science or related field
- Experience working in payments
- Experience working with RESTful APIs
- Experience with scripting
- Experience with SQL
- Experience working with fraud and/or fraud solutions
- Good communication skills
- Must be detail oriented and have the ability to document all tasks
- Ability to meet multiple deadlines in a dynamic work environment
- Experience interacting with customers and asking effective, forward thinking questions

Desired Knowledge, Skills, and Experience:
- General understanding of technical deployments and fraud software
- Ability to support customers in their local dialect

Corporate Security Responsibility


All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard's security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

  • Senior Customer Experience and Engagement Analyst

    2 weeks ago

    Pune, Maharashtra, India Mastercard Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...

  • Customer Service Operations Analyst

    2 weeks ago

    Pune, Maharashtra, India Wolters Kluwer Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    BASIC FUNCTIONThe Customer Service Operations Analyst - LBA ("OSS") is responsible for driving workflow and optimizing the daily activities of the Legal Bill Analysis Center of Excellence ("LBACOE"), which consists of Legal Invoice Analysts, Quality Assurance Analysts, OSS, Managers, Senior Managers and Director.  The LBACOE is responsible for the prompt,...

  • Customer Quality Analyst

    2 weeks ago

    Pune, Maharashtra, India Cummins Talent Acquisition Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    The Customer Quality Analyst supports the business by advocating for internal and external customers in resolving product, supply chain, and process quality-related issues. This role focuses on understanding customer expectations, driving issue resolution, and ensuring continuous improvement through collaboration, data analysis, and cross-functional...

  • Analyst/Senior Analyst-Fulfilment

    6 days ago

    Pune, Maharashtra, India Sakon Full time ₹ 4,50,000 - ₹ 7,50,000 per year

    Dear Candidates,Sakon is hiring for Analyst/Senior Analyst-Fulfilment, interested candidate please share their update resume at Below refer the below detailed job description:Position: Analyst/Senior Analyst-FulfilmentJob OverviewThe Sakon Analyst/Senior Analyst Fulfilment is a key member of our ordering support team, providing that meaningful first...

  • Senior Analyst, Customer Analytics

    2 weeks ago

    Pune, Maharashtra, India Western Union Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Senior Analyst, Customer Analytics – Pune, IndiaWant to work on the front lines with a global FinTech company that is poised to revolutionize the industry. Come join our growing team and help shape our company's digital capabilities and revolutionize the industry as a Senior Analyst, Customer Analytics.Western Union powers your pursuit.The Senior Analyst,...

  • Senior Analyst

    2 weeks ago

    Pune, Maharashtra, India Black And White Business Solutions Full time ₹ 10,00,000 per year

    Greeting from Black and White business solutionsAbout ClientHiring for One of the Most Prestigious Multinational CorporationsJob Title : UK InsuranceQualification : Any Graduate and AboveRelevant Experience: 4 to 10 YearsMust Have Skills:Responsible for end-to-end support of the policy lifecycle servicesParticipate in Renewal Strategic review meetings...

  • Senior Procurement Analyst

    5 days ago

    Pune, Maharashtra, India Capita Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    As a Senior Procurement Analyst, you will:• Work as a part of a team focused on operational procurement delivery, including competitive tendering, supplier onboarding, and supplier compliance.• Ensure procurement processes are executed efficiently and in alignment with Capita's sourcing policies and governance frameworks.• Support strategic sourcing...

  • Senior Analyst,

    16 hours ago

    Pune, Maharashtra, India Mastercard Full time ₹ 72,90,000 - ₹ 98,10,000 per year

    Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...

  • Senior Analyst,

    18 hours ago

    Pune, Maharashtra, India Mastercard Full time ₹ 4,50,000 - ₹ 9,00,000 per year

    Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...

  • Senior Systems Analyst

    14 hours ago

    Pune, Maharashtra, India Convera Full time € 30,000 - € 60,000 per year

    Are you an experienced Senior Enterprise Systems Analyst who is ready to take Convera's Cloud strategy to the next level? Look no further  This is an awesome opportunity for someone who really wants to make a difference and be part of a rewarding, engaging and collaborative environment on our global team.  In this 'Techno/Functional' role you will act as a...