Collections Associate

3 days ago

Pune, Maharashtra, India upGrad Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Title: Collections Associate

Department: Finance / Operations

Location: Pune

Experience Required: Minimum 1 year in collections or accounts receivable

Employment Type: Full-timeAbout the RoleWe are looking for a motivated and detail-oriented Collections Associate to join our Finance/Operations team. The ideal candidate will be responsible for managing overdue accounts, ensuring timely recovery of outstanding payments, and maintaining healthy customer relationships. You will play a key role in supporting the companys cash flow and financial performance.

Key Responsibilities

  • Contact customers via phone, email, and other channels to follow up on overdue payments.
  • Maintain accurate records of all collection activities and customer interactions in the CRM system.
  • Identify and resolve payment discrepancies in coordination with the finance.
  • Track daily/weekly collection performance and report progress to management.
  • Escalate high-risk or non-responsive accounts to senior management for appropriate action.
  • Provide excellent customer service while maintaining firm and professional communication.
  • Ensure compliance with company policies, data privacy, and regulatory requirements.

Required Skills and Qualifications

  • Bachelor's degree in Commerce, Business Administration, or related field.
  • Minimum 1 year of experience in collections, receivables management, or customer account recovery, preferably in an EdTech, fintech, or service-based organization.
  • Strong communication and negotiation skills.
  • Proficiency in MS Excel, Google Sheets, and CRM/ERP tools.
  • Ability to handle high call volumes and work under pressure.
  • Detail-oriented, with strong organizational and follow-up abilities.

Preferred Qualifications

  • Experience handling B2C or B2B education finance or loan recovery.
  • Exposure to payment gateways, finance automation, or loan management systems.
  • Knowledge of regulatory norms related to financial collections.

Key Performance Indicators (KPIs)

  • Percentage of overdue recovery achieved.
  • Average days to collect outstanding dues (DSO).
  • Customer satisfaction score post-interaction.
  • Number of resolved disputes per cycle.

Why Join Us

  • Opportunity to work in a fast-growing EdTech environment.
  • Collaborative team culture with opportunities for career advancement.
  • Competitive compensation and performance incentives.

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