Implementation & Support Engineer

1 day ago

Hyderabad, Telangana, India The businesses of Merck KGaA, Darmstadt, Germany Full time

Work Your Magic with us 

Ready to explore, break barriers, and discover more? We know you've got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That`s why we are always looking for curious minds that see themselves imagining the unimageable with us.

Your Role:
  • Support Go-To-Market activities for digital solutions, including pre- and post-sales support.
  • Assist with pre- and post-sales technical activities under the guidance of senior team members.
  • Work closely with customers, Commercial, Sales, and Design teams on a daily basis to facilitate effective communication.
  • Provide demo training and materials to Sales, Customer Success/Engagement, and MSAT teams across EMEA, APAC, China, and the Americas.
  • Compose and perform Computer System Validation (CSV) for digital software at customer sites, following GMP standards.
  • Provide installation and maintenance support to customers and partners.
  • Participate in training programs for both hardware and software.

Who you are :

  • Ensure product applicability within customer processes.
  • Provide support and training to customers, which may involve travel.
  • Assist with internal support for new digital solution applications.
  • Collaborate with other DSSBO team members to provide support across different global regions.
  • Offer feedback to the Software Development Team for improvements and bug fixes.
  • Participate in communication efforts to raise awareness of digital solutions.
  • You have a keen interest in automation, monitoring, and continuous improvement.
  • You possess knowledge of best practices throughout the software development life cycle, including source control management, build processes, testing, and operations.
  • You are a collaborative team player with a problem-solving mindset, eager to learn and contribute.
  • This position is based in India, with the possibility of partial home office arrangements.
  • Good interpersonal skills, problem-solving abilities, and effective communication.
  • Experience working in an agile environment is a plus.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress

Apply now and become a part of our diverse team

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