Customer delight officer

7 days ago


Chennai, Tamil Nadu, India Ariro Toys Full time ₹ 4,00,000 - ₹ 6,00,000 per year

*Key responsibilities*

* Attend inbound customer calls and maintain a friendly, empathetic tone to ensure a positive experience.

* Handle customer tickets via CRM tools; ensure timely follow-ups, escalations, and resolutions.

* Identify common cancellation reasons, product-related concerns, and customer pain points.

* Collaborate closely with the operations/logistics team to ensure smooth and timely deliveries.

* Share insights from customer feedback with internal teams to improve product and service quality.



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