service coordinator executive- facility

15 hours ago

Delhi, Delhi, India Formula group Full time ₹ 2,00,000 - ₹ 4,00,000 per year
Job Responsibilities:

Summary Description

The Service coordinator will provide specialized services to Tenancy Management(House Maintenance) department including' review and approval of work request; prepare estimates of time and material required to accomplish the job; determination and assignment of proper work, operate and manage a computerized database of all calls and work schedule keep with client inform the work plans and status of ongoing work & Ensuring timely/best solutions to client issues and co-ordinates with client and workers.

  • Receive inbound calls from customers
  • Answer client's questions, as well as question participants to obtain full understanding of what information/work is being requested.
  • Document all calls with regards to participant
  • Follow-up with clients and Workers
  • Provide quality customer service on every call.
  • Communicate clearly and effectively with Clients
  • Promote teamwork and helpline number
  • Inspects work performed by departmental staff or by contractors to ensure compliance with job specifications and as per the standards.
  • Regular interactions with key clients to know the feedback
  • Manage relationships with existing clients.
  • Ensure all internal reports queries and solutions prepared and submitted on time.
  • Respond to and follow up enquiries/issue using appropriate methods.
  • Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of AMC & maintenance and sustainable relationships
Skills:
  • Candidates should be from preferably from Facilities, Services Industry and call centres with at least 3 years' experiences
  • Ability take ownership for their needs
  • Ability to meet the expectations of the customers
  • Good interpersonal skills to form effective working relationships with people at all levels.
  • Candidate should have pleasing personality with good communication skills (Verbal & Written).
  • Well Versed with Specially in MS-Office

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