Customer Support Specialist

2 weeks ago

Chennai, Tamil Nadu, India Hostzop Full time ₹ 24,000 - ₹ 30,000 per year

Job Description – Support Engineer Intern

Company: Hostzop Cloud Services Pvt. Ltd.

Position: Support Engineer Intern

Location: [Onsite]

Duration: 3Months]

Type: Internship (Full-time)

About Hostzop Cloud Services

Hostzop Cloud Services Pvt. Ltd. is a fast-growing cloud hosting and IT solutions provider, delivering secure, scalable, and reliable services to businesses worldwide. We believe in empowering talent through hands-on learning and real-world experience in the cloud and hosting industry.

Role Overview

We are seeking a proactive and enthusiastic Support Engineer Intern to join our technical support team. This internship will give you exposure to cloud platforms, server management, and customer support, while working alongside experienced professionals.

Key Responsibilities

  • Assist clients with troubleshooting issues related to cloud servers, hosting, and networking.
  • Respond to customer queries via chat, email, or ticketing systems.
  • Support installation, configuration, and monitoring of servers.
  • Document solutions, FAQs, and technical processes.
  • Escalate unresolved issues to senior engineers.
  • Learn and apply best practices in customer service and technical problem-solving.

Requirements

  • Currently pursuing a degree/diploma in Computer Science, IT, or related field.
  • Basic understanding of Linux/Windows servers and networking fundamentals.
  • Strong communication and problem-solving skills.
  • Ability to work in a fast-paced, team-oriented environment.

What You'll Gain

  • Hands-on experience with cloud infrastructure and support operations.
  • Exposure to real-world customer support scenarios.
  • Training in server management, monitoring tools, and troubleshooting.
  • Mentorship from Hostzop's experienced cloud engineers.
  • Certificate of Completion with potential full-time opportunities.

Job Type: Full-time

Pay: ₹2, ₹2,501.00 per month

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