Team Lead

1 week ago

Gurgaon, Haryana, India Fleetx Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Responsibilities:

  • Supervise and mentor a team of 20 calling executives.
  • Manage shift schedules, task allocation, and ensure staffing coverage.
  • Conduct regular team meetings and performance reviews.
  • Ensure each violation alert is followed by a timely call to the concerned driver.
  • Monitor adherence to call scripts and quality protocols.
  • Review and verify the accuracy of recorded responses.
  • Identify and escalate serious or repeated violations to the customer or client promptly.
  • Maintain escalation logs with timestamps and response history.
  • Generate daily, weekly, and monthly reports on call volumes, closure rates, violation types, and team productivity.
  • Track key KPIs such as call adherence, response quality, TAT, and resolution efficiency.
  • Onboard and train new calling agents.
  • Implement call quality monitoring and provide feedback to improve communication and professionalism.

Desired Skills & Experience:

  • 4-6 years of experience in a BPO, Call Center, or Field Operations coordination role, with at least 12 years in a team lead or supervisory position.
  • Strong communication skills in Hindi and English (other regional languages are a plus).
  • Proven experience in driver support, logistics, or fleet operations is preferred.
  • Working knowledge of CRM or ticketing systems.
  • Ability to analyze data, identify trends, and take corrective actions.
  • Calm under pressure with excellent conflict resolution and team-building skills.

Offerings:

  • A dynamic and challenging work environment with significant growth opportunities
  • Competitive salary and benefits package.
  • Comprehensive medical and accidental coverage for employees and their families.

  • Performance Marketing Lead

    2 weeks ago

    Gurgaon, Haryana, India Team Pumpkin Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    SummaryWe are seeking a highly experienced and results-driven professional to join our Paid Media department as a Lead. The ideal candidate will have at least 5 years of hands-on experience managing Paid Media campaigns across diverse platforms and industries. In this role, you will drive the company's digital marketing strategy, lead a talented team, and...

  • Team Lead, Team lead

    7 days ago

    Gurgaon, Haryana, India Amazon Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customersWe're seeking a...

  • Team Lead

    1 week ago

    Gurgaon, Haryana, India HireNow Staffing Full time

    Role DescriptionThis is a full-time hybrid role for a Team Lead based in Berlin, Germany, with some work from home allowed. The Team Lead will be responsible for overseeing and managing a team, ensuring that all team members are working efficiently and meeting their targets. The day-to-day tasks include assigning tasks, providing guidance and support,...

  • Team Lead

    2 weeks ago

    Gurgaon, Haryana, India Zero Brokerage Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Team Lead – Real Estate SalesLocation: Gurgaon (On-site)Work Schedule: 6 Days a WeekEmployment Type: Full-TimeIndustry: Real Estate / PropertyCompany OverviewZero Brokerage is a luxury real estate brokerage firm committed to offering transparent and customer-centric services. We specialize in premium residential and commercial real estate projects across...

  • Team Lead

    7 days ago

    Gurgaon, Haryana, India LET'S MOVIN Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    If you think you can drive a sales team, then this post is forYOULooking for individual with minimum 2 Years of experience in Gurgaon Real Estate.Role DescriptionThis is a full-time on-site role for a Team Lead located in Gurgaon. The Team Lead will be responsible for overseeing daily operations, managing team performance, setting goals, and providing...

  • Team Lead

    2 weeks ago

    Gurgaon, Haryana, India Valuedrive Technologies Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    We are looking for a Team Lead Motor Insurance with hands-on experience in managing a team and driving business performance. The ideal candidate should have a strong understanding of the Motor Insurance domain and ensure compliance with all mandatory insurance requirements.Key Responsibilities:Lead and manage a team to achieve business targets in the motor...

  • Team Lead

    2 weeks ago

    Gurgaon, Haryana, India Iqubit Consulting Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    We are looking for a Team Lead who can drive operational excellence, manage performance metrics, and lead a team of chat support executives to deliver outstanding customer experience. The role requires hands-on experience in managing KPIs such as AHT, CSAT, Attrition, and SLA adherence in a fast-paced BPO environment.Key Responsibilities:Lead, coach, and...

  • Team Lead

    1 week ago

    Gurgaon, Haryana, India Holiday Tribe Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company OverviewHoliday Tribe Private Limited is a travel tech innovator solving speed, accuracy, and personalization in holiday planning. We customize travel experiences under one roof, catering to modern explorers via Instant Customized Packages and an AI-Powered Self-Planning & Booking Platform. We are Great Place to Work Certified, proud champions of a...

  • Team Lead

    2 weeks ago

    Gurgaon, Haryana, India Global Assure Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Function: Customer Service / Alarm CenterExperience Required: 4–6 YearsRole OverviewThe Team Leader – Customer Service will be responsible for leading a team of customer service executives in delivering timely, empathetic, and accurate assistance to customers, primarily in the Automobile RSA domain. This role requires strong people management skills,...

  • Team Lead

    7 days ago

    Gurgaon, Haryana, India elevate Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Elevate is recruiting Team Lead for our eDDR Document Review Team, as a Team Lead, you will be responsible for efficiently running and validating pre-defined SQL and Python queries for various projects. You will be required to develop new queries for process optimisation and automation of various tasks and customer requests. You will also analyse the data to...