Team Lead
2 days ago
Responsibilities:
- Supervise and mentor a team of 20 calling executives.
- Manage shift schedules, task allocation, and ensure staffing coverage.
- Conduct regular team meetings and performance reviews.
- Ensure each violation alert is followed by a timely call to the concerned driver.
- Monitor adherence to call scripts and quality protocols.
- Review and verify the accuracy of recorded responses.
- Identify and escalate serious or repeated violations to the customer or client promptly.
- Maintain escalation logs with timestamps and response history.
- Generate daily, weekly, and monthly reports on call volumes, closure rates, violation types, and team productivity.
- Track key KPIs such as call adherence, response quality, TAT, and resolution efficiency.
- Onboard and train new calling agents.
- Implement call quality monitoring and provide feedback to improve communication and professionalism.
Desired Skills & Experience:
- 4-6 years of experience in a BPO, Call Center, or Field Operations coordination role, with at least 12 years in a team lead or supervisory position.
- Strong communication skills in Hindi and English (other regional languages are a plus).
- Proven experience in driver support, logistics, or fleet operations is preferred.
- Working knowledge of CRM or ticketing systems.
- Ability to analyze data, identify trends, and take corrective actions.
- Calm under pressure with excellent conflict resolution and team-building skills.
Offerings:
- A dynamic and challenging work environment with significant growth opportunities
- Competitive salary and benefits package.
- Comprehensive medical and accidental coverage for employees and their families.
-
Performance Marketing Lead
1 week ago
Gurgaon, Haryana, India Team Pumpkin Full time ₹ 15,00,000 - ₹ 25,00,000 per yearSummaryWe are seeking a highly experienced and results-driven professional to join our Paid Media department as a Lead. The ideal candidate will have at least 5 years of hands-on experience managing Paid Media campaigns across diverse platforms and industries. In this role, you will drive the company's digital marketing strategy, lead a talented team, and...
-
Team Lead
2 weeks ago
Gurgaon, Haryana, India Makoto HR Solutions Full time ₹ 30,00,000 per yearExciting Job Opportunity with a Leading IPC We are hiring for Team Lead - Associate Director/Director - Office Leasing Transactions Location: Gurgaon Compensation: upto 30 LPA Looking for professionals with experience in commercial real estate transactions & office space leasing Preference for candidates from IPC / broking firms Must have strong expertise...
-
Team Lead
2 days ago
Gurgaon, Haryana, India HireNow Staffing Full timeRole DescriptionThis is a full-time hybrid role for a Team Lead based in Berlin, Germany, with some work from home allowed. The Team Lead will be responsible for overseeing and managing a team, ensuring that all team members are working efficiently and meeting their targets. The day-to-day tasks include assigning tasks, providing guidance and support,...
-
Team Lead
3 days ago
Gurgaon, Haryana, India Mobikwik Full time ₹ 20,00,000 - ₹ 25,00,000 per yearVKYC Team Lead MobiKwik -Experienced Leader in Digital VKYC & Inbound Operations | Driving Compliance, Efficiency & Performance in Fintech A MobiKwik VKYC Team Lead is responsible for managing and leading a team focused on digital VKYC (Video Know Your Customer) processes within the fintech company, MobiKwik. This role involves ensuring compliance with...
-
Team Lead
1 week ago
Gurgaon, Haryana, India Zero Brokerage Full time ₹ 15,00,000 - ₹ 25,00,000 per yearTeam Lead – Real Estate SalesLocation: Gurgaon (On-site)Work Schedule: 6 Days a WeekEmployment Type: Full-TimeIndustry: Real Estate / PropertyCompany OverviewZero Brokerage is a luxury real estate brokerage firm committed to offering transparent and customer-centric services. We specialize in premium residential and commercial real estate projects across...
-
Team Lead
2 days ago
Gurgaon, Haryana, India Wize Careers Consultants Full time ₹ 9,00,000 - ₹ 12,00,000 per yearPrior team leading International voice experience – B2B/B2C Collections.Lead and mentor a team of collections professionals, setting performance goals, and conducting regular performance reviews.Develop and implement strategies . Required Candidate profile1st 15 years of education should be regular ( NO OPEN LEARNING OR CORRESPONDENCE ).ALSo total gap in...
-
Team Lead
3 days ago
Gurgaon, Haryana, India Technians Full time ₹ 15,00,000 - ₹ 25,00,000 per yearAbout the RoleWe are seeking a highly skilledMeta Specialist – Team Leadto join our growingdigital marketing agency. The ideal candidate will havehands-on expertise in Meta Ads (Facebook & Instagram)and proven experience inleading a teamto deliver high-performance campaigns across diverse industries. You will be responsible for strategy, execution,...
-
Lead Generation Executive
3 days ago
Gurgaon, Haryana, India My Side Team Full time ₹ 1,20,000 - ₹ 4,58,679 per yearLead Generation Executive (On-Site – Gurgaon, Sector 44)My Side Team ) is hiring a dynamic and results-driven Lead Generation Executive to join our on-site team in Gurgaon, Sector 44. In this role, you will be responsible for identifying and qualifying potential clients, building a strong sales pipeline, and supporting our business growth initiatives. If...
-
Team Lead
16 hours ago
Gurgaon, Haryana, India LET'S MOVIN Full time ₹ 9,00,000 - ₹ 12,00,000 per yearIf you think you can drive a sales team, then this post is forYOULooking for individual with minimum 2 Years of experience in Gurgaon Real Estate.Role DescriptionThis is a full-time on-site role for a Team Lead located in Gurgaon. The Team Lead will be responsible for overseeing daily operations, managing team performance, setting goals, and providing...
-
Team Lead
1 week ago
Gurgaon, Haryana, India Technians is now Nians Full time ₹ 5,00,000 - ₹ 15,00,000 per yearPosition: Team Lead - Paid MediaExperience:2+ yearsLocation:Sector 48, GurugramAs the Paid Media Team Lead specializing in Google platforms, you will be responsible for developing, implementing, and optimizing effective advertising campaigns across all paid media platforms.Roles & Responsibilities:Lead and manage a team of paid media specialists, providing...