
Desktop Engineer
5 days ago
Location:
Nesco, Goregaon, Mumbai
Experience:
2 years
JD Details Are As Below
- Support to end users to resolve their IT related issues.
- Installations of operating system Windows 10 / 11, system configuration support.
- Troubleshooting OS, hardware and standard application issues.
- Coordination with various support teams and vendors to resolve the issue.
- Follow up and coordination with OEM vendors for hardware cases.
- Contributing in enhancing the user experience by understanding the business-critical environment for the users.
- Configuration of IT assets.
- Field incoming tickets from end users to resolve IT related issues.
- Perform L1 desk-side support for desktop/laptop and related devices.
- Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
- Identify and learn appropriate software applications used and supported by the organization.
- Configuration of print devices (network and local).
- L1 network support.
- Hands and legs support to server and network support team.
- Update the patches for desktops from the company portal Windows 10 / 11.
- Ensure that the entire desktop (including standalone PCs) is updated with the latest security patches. Raise timely alerts and take immediate action to mitigate any virus outbreak.
- Load/reload standard build operating system & configurations.
- Preventive maintenance & activities.
- Handle hardware-related issues requiring warranty replacement and support.
- Receive enquiries, incident reports, complaints on various components of the IT support environment.
- Able to provide desk-side support for various desktop related issues like installing/uninstalling software, drivers, printers, proxy/email settings, etc.
- Maintain IT inventory and order new hardware based on approvals.
Kindly share your updated resume to ruchita.-
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