Desktop Engineer

5 days ago

Mumbai, Maharashtra, India e-Stone Information Technology Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Location:
Nesco, Goregaon, Mumbai

Experience:
2 years

JD Details Are As Below

  • Support to end users to resolve their IT related issues.
  • Installations of operating system Windows 10 / 11, system configuration support.
  • Troubleshooting OS, hardware and standard application issues.
  • Coordination with various support teams and vendors to resolve the issue.
  • Follow up and coordination with OEM vendors for hardware cases.
  • Contributing in enhancing the user experience by understanding the business-critical environment for the users.
  • Configuration of IT assets.
  • Field incoming tickets from end users to resolve IT related issues.
  • Perform L1 desk-side support for desktop/laptop and related devices.
  • Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Identify and learn appropriate software applications used and supported by the organization.
  • Configuration of print devices (network and local).
  • L1 network support.
  • Hands and legs support to server and network support team.
  • Update the patches for desktops from the company portal Windows 10 / 11.
  • Ensure that the entire desktop (including standalone PCs) is updated with the latest security patches. Raise timely alerts and take immediate action to mitigate any virus outbreak.
  • Load/reload standard build operating system & configurations.
  • Preventive maintenance & activities.
  • Handle hardware-related issues requiring warranty replacement and support.
  • Receive enquiries, incident reports, complaints on various components of the IT support environment.
  • Able to provide desk-side support for various desktop related issues like installing/uninstalling software, drivers, printers, proxy/email settings, etc.
  • Maintain IT inventory and order new hardware based on approvals.

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