Cargo Planning Supervisor

Job title

Cargo Planning Supervisor - Ahmedabad, India

Ref #

250000NH

Location

India - Ahmedabad

Job family

Corporate & Commercial

• Closing date: 05-Dec-2025

We are currently recruiting for the role of Cargo Planning Supervisor based in Ahmedabad, India.

The Cargo Planning Supervisor plays a pivotal role in leading and overseeing the day-to-day activities of the Cargo Flight Planning Centre team, ensuring accurate and timely flight planning execution, offload recovery and disruption management. This role acts as the critical interface between tactical planning and strategic direction – translating network strategies into tactical execution while maintaining performance standards and ensuring optimal utilization of cargo capacity across the network.

Responsibilities:

As part of your role, your responsibilities will be inclusive of, but not limited to the following:

• Supervise daily activities of Senior Cargo Planning Agents (Freight Booking List (FBL) release, capacity optimization, disruption recovery) ensuring all actions meet SLA and quality standards.
• Monitor cut-off time adherence in real time and intervene/ escalate when risk of breach is identified, ensuring 100% SLA compliance wherever possible.
• Validate escalation cases (e.g., high-value or AOG shipments) and provide direction on recovery decisions, ensuring minimal revenue loss and customer disruption.
• Plan and approve shift rosters based on workload forecasts to maintain coverage round-the-clock while optimizing overtime costs.
• Provide on-the-spot coaching and feedback to Senior Cargo Planning Agent during shift, ensuring consistent application of standards and improved error-free outputs.
• Compile, review and submit weekly/ monthly KPI reports (SLA%, recovery %, disruption turnaround, utilization rates) to the Strategic Planning team, ensuring visibility of network-level performance.
• Analyze recurring operational issues (e.g., capacity bottlenecks, documentation delays, load imbalance) and provide structured insights to Strategic team, supporting long-term process/ tool improvements.
• Cascade strategic updates, corrective actions and best practices from the strategic team to Cargo Panning Senior Agents, ensuring tactical actions are aligned with revenue and service priorities.
• Represent the tactical team in operational calls with IOC Cargo, Stations and Operations resolving escalated issues and safeguarding shipment recovery within customer and revenue expectations.
• Perform other department duties related to his / her position as directed by the Head of the Department

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.

Together, everything is possible

Qualifications Required:

• Bachelor's degree (or equivalent) with a minimum of 2 years of job-related supervisory experience in cargo planning, inventory management or revenue management support.
• Experience cargo planning, cargo capacity management, air cargo operations, inventory management or revenue management support functions
• Experience in disruption management, high-value cargo planning and optimization tools.
• Solid understanding of cargo operational and commercial processes
• Analytical thinking, problem solving skills and ability to analyze situations and take quick decisions
• Experience in leading a team
• Proficiency in any air cargo systems, MS Office and Excel/ BI reporting
• Strong command over English language, communication skills, presentation skills and ability to interact with multiple stakeholder across regions
• Comfortable to work in shifts including night shift, to manage a round-the-clock work stream
• Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.

So, whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.

So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.