Channel Relationship Manager(NT)
2 days ago
Role & responsibilities
4) Key Result Areas/Accountabilities:
Key Result Areas/Accountabilities
Supporting Actions
Branding and Improving Brand Equity
(R) Organize promotional activity as per the plan for Territory in order to drive positive brand equity index (R, A) Create awareness of value added services like Mobile Lab, Information Centre, Toll Free Number etc for dealers, retailers and end customers
Business Delivery
(R) Ensure the achievement of the sales target for the Depot (including UBS allied products) at agreed price positions (R) Ensure timely collection of payments for keeping receivables under control / follow-up for timely collection of payment against sold material in the assigned area
Business Development
(R) Identify new business opportunities in the Territory / assigned area catering to Institutional customers and creating on-going engagements (R) Increase share of business in Institutional customers and build relationships to be most preferred supplier
Channel Management
(R) Monitor dealer's / customer's credit worthiness and alert management in case of any adverse developments (R,A) Adhere to call cycle plan, collect the orders & payments and update SFA on real time basis
Customer Service
Responsiveness
and
(R) Provide effective customer care service and attend the product and service related queries and resolve grievances as per SLAs to ensure customer loyalty and satisfaction
Preferred candidate profile
Project Sales & Key account Management
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