Head of Operations

3 days ago

Vesu Surat Gujarat, India Two Rabbits Marketing LLP Full time ₹ 3,00,000 - ₹ 6,00,000 per year

The Head of Operations will oversee day-to-day operations across all departments — Design, Marketing, Content, Production, and Client Servicing.

You'll be responsible for streamlining project workflows, maintaining client relationships, managing resources, and ensuring timely, high-quality delivery. This is a senior leadership position reporting directly to the founders.

Key Responsibilities

  • Oversee daily operations and inter-department coordination for smooth project execution.
  • Lead client communication and relationship management.
  • Manage project timelines, task allocation, and team efficiency across 50+ ongoing projects.
  • Develop and implement internal SOPs and productivity systems.
  • Conduct weekly review meetings with department heads to track performance and deadlines.
  • Monitor quality control, ensure client satisfaction, and handle escalations.
  • Support the leadership team with business planning, reporting, and profitability analysis.
  • Drive operational improvements and build a scalable structure for agency growth.

Requirements

  • 3+ years of experience in operations, client servicing, or project management.
  • Proven leadership and people-management skills.
  • Strong knowledge of digital marketing processes and creative production workflows.
  • Excellent communication, problem-solving, and organizational abilities.
  • Proficiency in project management tools (Zoho, ClickUp, Asana, or similar).
  • Ability to multitask and handle multiple projects under tight deadlines.
  • Bachelor's or Master's degree in Business Administration, Marketing, or related field.

Preferred Skills

  • Experience working in a marketing, creative, or advertising agency.
  • Familiarity with data-driven performance tracking and operational KPIs.
  • Strong presentation and client relationship-building skills.

What We Offer

  • Competitive salary (₹25,000–₹40,000 per month depending on experience).
  • Performance-based incentives and growth opportunities.
  • Leadership position with direct impact on agency expansion.
  • Collaborative and creative work culture.
  • Opportunity to grow into a COO-level role as the company scales.

Job Type: Full-time

Pay: ₹25, ₹40,000.00 per month

Work Location: In person

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