Head - Retail Operations

1 day ago

surat, India DISHHA STAFFING SERVICES PVT LTD Full time

Position: Head Retail OperationsLocation: SuratExperience: Years Job Summary:We are seeking a visionary and results-driven Head of Retail Operations to lead and manage the overall retail strategy and operations across multiple outlets. The role involves P&L ownership, sales growth, operational excellence, team leadership, and customer experience enhancement. The ideal candidate should have extensive experience in managing multi-store retail operations, preferably in the healthcare, pharmacy, or wellness industry, with proven ability to drive business growth and scale operations.Key Responsibilities:Develop and execute retail operations strategy aligned with business objectives.Provide P&L leadership for all retail outlets, ensuring profitability and cost optimization.Drive sales, revenue growth, and customer retention across all stores.Standardize and enforce SOPs, compliance, and quality standards in line with healthcare/retail norms.Lead, mentor, and motivate a large operations and store management team to achieve performance excellence.Oversee store expansion, location strategy, and new outlet setup.Collaborate with marketing and business development teams to design promotions, loyalty programs, and branding initiatives.Analyze retail performance metrics (sales, footfall, conversion rates, shrinkage, inventory turns, etc.) to optimize operations.Build and maintain strong vendor, distributor, and supply chain relationships.Ensure compliance with healthcare regulations, safety norms, and internal audit standards.Implement technology-driven solutions (ERP, POS, CRM) for efficient retail management.Report directly to senior leadership/CEO with strategic insights and operational performance dashboards.Key Requirements:Graduate / MBA (Retail, Operations, Healthcare Management preferred).15 18 years of progressive experience in retail operations, with at least 5 years in a senior leadership role.Strong background in multi-store management (healthcare, pharmacy, wellness, FMCG, or organized retail).Demonstrated expertise in P&L management, sales growth, and operational scale-up.Excellent leadership, strategic thinking, and decision-making skills.Strong interpersonal and communication abilities to collaborate across functions.Proficiency in MS Office, ERP, POS, CRM systems, and retail analytics tools.

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