Trainee/Associate (International voice)

7 days ago

Bengaluru, Karnataka, India Vinncraft Software Pvt Ltd Full time ₹ 2,40,000 - ₹ 3,50,000 per year

Job Summary:

We are seeking enthusiastic and customer-focused individuals to join our International Voice Process team. As a Trainee/Associate, you will be responsible for handling inbound/outbound calls with international clients, providing effective solutions, ensuring customer satisfaction, and maintaining process quality standards.

Key Responsibilities:

  • Handle international inbound/outbound customer calls and queries in a professional manner.
  • Provide accurate information and resolve customer issues within defined timelines.
  • Maintain excellent customer service standards and meet performance benchmarks (quality, accuracy, productivity).
  • Record and update customer information in the system.
  • Follow company policies, processes, and compliance guidelines.
  • Collaborate with team members and support team objectives.
  • Escalate unresolved queries to the appropriate departments for further assistance.
  • Required Skills & Competencies:
  • Excellent verbal and written communication skills in English.
  • Strong listening and problem-solving abilities.
  • Ability to work in rotational shifts, including night shifts (as per international time zones)
  • Passed out year:

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  • Location: Bangalore (Work from Office/Hybrid)

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  • Experience: 0-3 year

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  • Education: 10th, Pu Diploma & Any Graduate (except- BE,Btech MCA BCA)

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  • Salary: LPA
  • 2 way cab facility

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  • Contact Us

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  • candidate, please send your profile to or send your resume to

Job Type: Full-time

Pay: ₹240, ₹350,000.00 per year

Work Location: In person

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