Associate – International Voice Process

9 hours ago

Bengaluru, Karnataka, India Varsal-Terra Technology Full time ₹ 32,50,000 - ₹ 40,00,000 per year

Job Title: Associate – International Voice Process (US Healthcare- Insurance Claims processing)

Location: Bangalore

Job Type: Full-time

Shift: Night Shift (US Time Zones)

Joining: Immediate joiners preferredTransport: 2-Way Cab Provided

 

About the Role

This role involves engaging with US-based healthcare customers, processing claims, and providing voice-based customer support. You will handle calls, investigate and resolve queries, and ensure service delivery within quality and productivity guidelines.

 

Key Responsibilities

Handle inbound and outbound voice interactions with US healthcare customers.Process claims and related transactions as per process guidelines.Investigate and resolve queries, ensuring compliance with US healthcare standards.Meet assigned productivity and quality targets.Adhere to attendance, punctuality, and performance parameters.Maintain professional standards in communication and conduct.Coordinate with peers and supervisors for efficient workflow.  

Eligibility Criteria

Education: Undergraduates / Graduates.Experience:Freshers with excellent English communication skills (B2 level) ORExperienced candidates with prior US healthcare voice process experience.Willingness to work night shifts (US Time Zones).Candidates from Bangalore or those willing to relocate immediately.  

Skills & Competencies

Excellent English communication (B2 level) with clear pronunciation.Awareness of telephonic etiquette and customer handling skills.Basic knowledge of US healthcare processes preferred.Proficiency in MS Office and basic computer navigation.Good typing skills.  

Salary & Benefits

Experienced: Up to ₹4,00,000 LPA. (Including Variable Shift allowance -VSA)Freshers: Up to ₹3,25,000 LPA. (Including Variable Shift allowance -VSA)2-Way cab facility.Medical insurance coverage for self and family.Learning and development opportunities.Rewards & recognition programs.  

Interview Process

  1. HR Screening
  2. Harver Assessment (Online)
  3. Voice & Accent Round
  4. Final Interview with Operations Team
 

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