Associate – International Voice Process

1 day ago

Bengaluru, Karnataka, India Varsal Terra Technology Pvt. Ltd. Full time ₹ 3,25,000 - ₹ 4,00,000 per year

Job Title:
Associate – International Voice Process (US Healthcare- Insurance Claims processing)
Location:
Bangalore

Job Type:
Full-time

Shift:
Night Shift (US Time Zones)

Joining:
Immediate joiners preferred

Transport:
2-Way Cab Provided

About The Role
This role involves engaging with US-based healthcare customers, processing claims, and providing voice-based customer support. You will handle calls, investigate and resolve queries, and ensure service delivery within quality and productivity guidelines.

Key Responsibilities

  • Handle inbound and outbound voice interactions with US healthcare customers.
  • Process claims and related transactions as per process guidelines.
  • Investigate and resolve queries, ensuring compliance with US healthcare standards.
  • Meet assigned productivity and quality targets.
  • Adhere to attendance, punctuality, and performance parameters.
  • Maintain professional standards in communication and conduct.
  • Coordinate with peers and supervisors for efficient workflow.

Eligibility Criteria

  • Education: Undergraduates / Graduates.

  • Experience:

  • Freshers with excellent English communication skills (B2 level) OR

  • Experienced candidates with prior US healthcare voice process experience.

  • Willingness to work night shifts (US Time Zones).

  • Candidates from Bangalore or those willing to relocate immediately.

Skills & Competencies

  • Excellent English communication (B2 level) with clear pronunciation.
  • Awareness of telephonic etiquette and customer handling skills.
  • Basic knowledge of US healthcare processes preferred.
  • Proficiency in MS Office and basic computer navigation.
  • Good typing skills.

Salary & Benefits

  • Experienced: Up to ₹4,00,000 LPA. (Including Variable Shift allowance -VSA)
  • Freshers: Up to ₹3,25,000 LPA. (Including Variable Shift allowance -VSA)
  • 2-Way cab facility.
  • Medical insurance coverage for self and family.
  • Learning and development opportunities.
  • Rewards & recognition programs.

Interview Process

  • HR Screening
  • Harver Assessment (Online)
  • Voice & Accent Round
  • Final Interview with Operations Team

Skills: excellent english communication (b2 level),communication,basic knowledge of us healthcare processes,excellent communication,international voice process,basic computer navigation,proficiency in ms office,telephonic etiquette,customer handling skills,us healthcare,good typing skills,voice process,english

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