Customer Relationship Executive

4 days ago

Chennai, Tamil Nadu, India Valam Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Title: Customer Relaonship Executive

Location: Chennai

Department: Customer Service / Sales Support

Key Responsibilies

  1. Enquiry & Lead Management

o Handle all incoming customer enquiries via phone, email, or walk-ins.

o Maintain enquiry records and update CRM/lead tracker.

o Ensure mely follow-up on all leads and convert them into sales opportunies.

  1. Order & Documentaon Process

o Coordinate with sales team for order confirmaon.

o Prepare and send quotaons and invoices to customers.

o Maintain stock reports in coordinaon with the inventory team.

  1. Payment Coordinaon

o Follow up with customers for mely payment collecons.

o Send payment reminders and confirmaons.

o Share payment acknowledgements with the Accounts Department for reconciliaon.

  1. Dispatch & Delivery Coordinaon

o Work closely with the dispatch/logiscs team to ensure mely delivery of products.

o Track order status and keep customers updated.

o Resolve any delivery-related queries or issues.

  1. Installaon & Service Follow-up

o Coordinate with the service/technical team for installaon scheduling.

o Confirm successful installaon with customers.

o Follow up post-delivery for customer feedback and service requirements.

  1. Customer Relaonship & Retenon

o Maintain a strong relaonship with exisng customers for repeat business.

o Address customer queries, complaints, and escalate unresolved issues to the

concerned department.

o Conduct regular follow-ups for prevenve maintenance and service reminders.

  1. Reporng & Coordinaon

o Prepare daily/weekly reports on enquiries, leads, payments, and service status.

o Share updates with the Sales/Operaons Manager regularly

o Ensure smooth communicaon between Sales, Accounts, Dispatch, and Service

teams.

Key Skills Required

  • Strong communicaon & interpersonal skills
  • Good knowledge of MS Office / CRM tools
  • Time management & multasking ability
  • Customer-focused approach with problem-solving skills
  • Basic understanding of invoicing and payment follow-up

  • Customer Relationship Executive

    2 days ago

    Chennai, Tamil Nadu, India Aptus Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Soft spoken female with good command over Telugu or Hindi or Kannada or Odia .Sound knowledge of MS-Word & Excel. We are looking for a Customer Relationship Executive to build and preserve trusting relationships with our customers. Female Candidate

  • Customer Relationship Specialist

    1 week ago

    Chennai, Tamil Nadu, India beBeeCustomerRelationship Full time ₹ 1,50,000 - ₹ 28,00,000

    Job DescriptionWe are seeking a highly motivated and organized Customer Relationship Specialist to join our team.The ideal candidate will have excellent communication skills, be proactive in identifying business opportunities and possess a strong ability to build relationships with customers.Achieving business targets by acquiring new customer relationships...

  • Customer Relationship Executive

    2 weeks ago

    Chennai, Tamil Nadu, India Bizknowmics Full time ₹ 1,20,000 - ₹ 2,00,000 per year

    RESPONSIBILITIES OF A CUSTOMER RELATIONSHIP EXECUTIVE (CRE) :1) Deliver organization details in order to persuade potential customers .2) Explain about clients and answer questions from customers.3) Obtain customer information such as name, address, and fix appointments.4) Answer telephone calls from potential customers who have been solicited through...

  • Customer Relationship Manager

    1 week ago

    Chennai, Tamil Nadu, India beBeeCustomerRelationshipManager Full time ₹ 4,00,000 - ₹ 8,00,000

    Job Title">The primary function of this role is to manage customer relationships and ensure that our value proposition is effectively communicated by utilizing industry best practices in Business Process Management (BPM) and Enterprise Content Management (ECM). We work closely with the CRM team and Delivery Head to achieve business goals and objectives.">As...

  • Customer Relationship Executive

    36 minutes ago

    Chennai, Tamil Nadu, India Eminence HR Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Roles and Responsibilities* Manage customer relationships to ensure high levels of satisfaction and retention.* Follow up on payments, collect outstanding amounts, and recover overdue payments.* Provide after-sales support and resolve any issues that may arise during the post-sales period.* Utilize CRM software to manage customer interactions, track...

  • Customer Relationship Manager

    1 week ago

    Chennai, Tamil Nadu, India beBeeDevelopment Full time ₹ 15,00,000 - ₹ 28,00,000

    Business Development RoleTo acquire and develop new customer relationships in the current accounts segment.Identify and pursue new business opportunities to drive revenue growth and expand our customer base.Develop and implement strategies to enhance customer satisfaction and retention, ensuring a high level of quality service delivery.Collaborate with...

  • Customer Relationship Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Shashwath Solution Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    We are seeking a dedicated and customer-focused Customer Relationship Manager to join our team. The ideal candidate will have at least 6 months of experience in managing customer relationships, ensuring customer satisfaction, and driving business growth.Responsibilities:Develop and maintain strong relationships with existing clients to ensure customer...

  • Customer Relationship Manager

    1 week ago

    Chennai, Tamil Nadu, India Casagrand Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Title: Customer Relationship Manager (CRM)Department: Customer Relationship ManagementLocation: ChennaiCompany: Casagrand Builder Pvt. Ltd.NOTE : Kindly mention my name " DHIVYA " in the entry form or interview form and give me the call once you reach the office.About CasagrandCasagrand is a leading real estate enterprise committed to building...

  • Customer Relationship Manager

    2 days ago

    Chennai, Tamil Nadu, India MRS Roadways Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    The Customer Relationship Manager (CRM) at MRS Roadways will be responsible for developing and maintaining strong relationships with our clients, ensuring their needs are met, identifying opportunities to enhance customer satisfaction and business.Provident fund

  • Customer support

    2 weeks ago

    Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 18,000 per year

    *Job Title:* Voice Process Executive*Company:* ICCS (for Netmeds)*Location:* Royapettah, Express Avenue Mall, 7th Gate, 7th Floor*Job Description:*We are seeking a highly motivated and experienced Voice Process Executive to join our team at ICCS for Netmeds. As a Voice Process Executive, you will be responsible for handling customer interactions via phone,...