Medical Receptionist

10 hours ago

Surat, Gujarat, India 5be6f65c-951b-4be1-8131-f111e6240c6a Full time ₹ 1,44,000 - ₹ 2,16,000 per year

JOB DESCRIPTION (JD) – MEDICAL RECEPTIONIST

Department: Front Office / Administration

Designation: Medical Receptionist

Reports To: Front Office Manager / Centre Manager / Admin Head

Location: Hospital / IVF Centre / Clinic

1. JOB SUMMARY

The Medical Receptionist is the first point of contact for patients. The role involves managing patient registration, front-desk operations, appointments, billing support, and coordination with clinical departments to ensure a smooth and professional patient experience. The receptionist represents the hospital's image by providing polite, accurate, and efficient service.

2. KEY RESPONSIBILITIESA. Front Desk Management

  • Greet patients and visitors politely and professionally.
  • Maintain a clean, organized, and welcoming reception area.
  • Handle walk-in patients and direct them to the appropriate department.
  • Ensure all front-desk operations run smoothly throughout the day.

B. Patient Registration & Documentation

  • Register new patients in the HIS/CRM system.
  • Verify ID proof and patient details accurately.
  • Update existing patient records when required.
  • Maintain confidentiality of patient information at all times.

C. Appointment Scheduling

  • Schedule appointments for doctors, IVF coordinators, and diagnostic services.
  • Coordinate with telecalling team to confirm daily appointment list.
  • Reschedule appointments when required and inform the concerned staff.
  • Maintain daily appointment, visit, and no-show reports.

D. Billing & Payment Support

  • Generate bills for consultation, procedures, and pharmacy when needed.
  • Collect payments via cash/card/UPI.
  • Issue receipts and update system records.
  • Coordinate with accounts for daily cash closing.

E. Patient Coordination

  • Guide patients regarding their next steps (consultation room, lab, scan, pharmacy, etc.).
  • Assist elderly patients or those requiring special attention.
  • Coordinate with nursing, doctors, lab technicians, ultrasound, and other departments.
  • Ensure smooth patient flow with minimum waiting time.

F. Communication Handling

  • Answer phone calls and assist with basic inquiries.
  • Provide information on timings, doctors' availability, and services.
  • Transfer calls to relevant departments when required.
  • Maintain communication etiquette and customer-friendly tone.

G. Records & Reporting

  • Maintain daily OPD reports, patient footfall, and appointment logs.
  • Monitor inventory of front office materials (forms, stationary, ID cards, etc.).
  • Maintain visitor logs and staff movement records when needed.
  • Support admin team in documentation tasks.

H. Customer Service

  • Provide excellent service and support to patients.
  • Handle complaints professionally and escalate to management when required.
  • Ensure patient satisfaction and positive experience throughout their visit.

3. QUALIFICATIONS & EXPERIENCE

  • Minimum: Graduate (Any stream) or 12th pass with experience
  • Preferred: Diploma in Hospital Administration or Healthcare
  • 1–3 years of experience in medical reception or healthcare front office
  • Basic knowledge of medical terminology
  • Experience with HIS/CRM software is an advantage

4. SKILLS & COMPETENCIES

  • Excellent communication (English/Hindi/regional language)
  • Positive attitude and patient-friendly behaviour
  • Strong multitasking and time-management skills
  • Good computer skills (Excel, Word, CRM, HIS)
  • Professional appearance and discipline
  • Ability to stay calm under pressure
  • Strong organisational ability

5. WORKING CONDITIONS

  • Shift-based duty
  • Weekend/holiday rotation
  • High patient interaction environment
  • Extended hours during peak OPD days

6. KEY PERFORMANCE INDICATORS (KPI)

  • Patient satisfaction score
  • Waiting time management
  • Accuracy of registration & billing
  • Appointment management efficiency
  • Communication quality
  • Daily reporting accuracy
  • Front desk discipline & punctuality
  • Compliance with hospital SOPs

Job Types: Full-time, Permanent

Pay: ₹12, ₹18,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

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