Medical Receptionist

_**Receptionist Extraordinaire: Your Gateway to Seamless Mediclaim & Cashless Services**_

**Location: Surat**

**Experience: 2 - 3 years**

**About Us**

At PP Savani Hospital, we’re dedicated to delivering exceptional patient care with a focus on a seamless experience from entry to treatment. We are on the lookout for a professional Receptionist with expertise in mediclaim and cashless insurance to be the first point of contact for our patients and visitors. Join us in Varachha, Surat, and be part of a team that prioritizes both patient satisfaction and operational efficiency.

**Your Role**
- **Front Desk Management**:Welcome and assist patients, visitors, and vendors with a friendly approach. Manage patient registrations, appointment scheduling, and direct inquiries appropriately.
- **Medi claim & Cashless Insurance Processing**:Help patients complete medi claim forms and ensure all necessary documentation is submitted for insurance processing. Facilitate cashless treatment approvals and verify insurance policies and coverage. Communicate with the billing department and insurance companies to track claims status and resolve any issues.
- **Billing Support**:Prepare patient bills accurately, process payments, manage cash, and issue receipts. Assist with documentation for cashless transactions and ensure timely submission of claims.
- **Records and Reporting**:Maintain accurate patient records and insurance documentation. Update and organise data in the hospital management system, ensuring confidentiality and compliance with data protection regulations.
- **General Administrative Support**:Manage incoming calls, provide information, and support the administrative team with various clerical duties.

**What You Bring**
- **Experience**:Minimum of 2-3 years in a similar role within a hospital or healthcare setting, with hands-on experience in medi claim and cashless insurance.
- **Education**:High School Diploma or equivalent; additional qualifications in hospital administration are a plus.
- **Skills**:Proficiency in medi claim processes, insurance verification, and cashless billing. Excellent communication and multitasking skills. Familiarity with MS Office and hospital management software. Fluent in Gujarati, Hindi, and English.

**What We Offer**
- **Welcoming Environment**:Be part of a team that values every patient’s journey and ensures a smooth and efficient experience.
- **Career Development**:Opportunities to grow in a dynamic healthcare environment with a focus on patient-centric care.
- **Impactful Role**:Play a key role in facilitating a seamless admission and billing process, contributing directly to patient satisfaction.
- **Supportive Team**:Work in a collaborative setting with a focus on excellence and efficiency.

**Qualifications**
- **Education**:High School Diploma or equivalent; additional qualifications in hospital administration are beneficial.
- **Experience**:2-3 years in a similar role with experience in medi claim and cashless insurance.
- **Skills**:Proficient in medi claim processes, insurance verification, and billing procedures. Strong communication skills and attention to detail.

**Why Join Us?**

Join us in enhancing the patient experience by ensuring a seamless admission and billing process. At PP Savani Hospital, your role is vital in helping patients focus on their health while you handle the important details.

**Ready to Join Us?**

**Frequently Asked Questions**

**1. What is the primary focus of this role in terms of patient interaction?**

The primary focus is to provide a welcoming and supportive environment for patients and visitors, manage registrations and appointments efficiently, and ensure smooth processing of mediclaim and cashless insurance.

**2. How does the role interact with other hospital departments?**

You will frequently coordinate with the billing department and insurance companies to ensure accurate claim processing and resolution of any issues. Additionally, you’ll collaborate with administrative staff to support various clerical duties.

**3. What kind of insurance-related documentation and processes will I handle?**

You will handle medi claim forms, insurance verification, and cashless treatment approvals. This involves ensuring all necessary documentation is correctly completed and submitted, tracking claim statuses, and resolving any discrepancies.

**4. What tools or software will I use for managing patient records and insurance information?**

You will use hospital management software for updating and organizing patient records and insurance data. Familiarity with MS Office and specific hospital management tools will be essential for this role.

**5. How will patient billing and payment processes be managed?**

You will prepare accurate patient bills, process payments, manage cash transactions, and issue receipts. Additionally, you’ll assist with documentation for cashless transactions and ensure timely submission of claims.

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