Medical Receptionist

7 days ago

Navrangpura Ahmedabad Gujarat, India HOC VEDANTA Full time

**Job Title: Medical Receptionist**

**Location**: Vedanta Hospital, 1st Floor, Near Vedanta Institute of Medical Sciences, Commerce Six Rd, Swastik Society, Navrangpura, Ahmedabad, Gujarat 380009

**Job Type**: Full-Time

**Hospital Name**: HOC Vedanta Hospital

**Experience**: Min. 1 to 2 Years
**Reports To**: Admin Executive, Admin Officer, Facility Manager

**Job Summary**:
We are seeking a friendly, organized, and detail-oriented **Medical Receptionist** to join our healthcare team. As the first point of contact for patients, you will play a crucial role in creating a welcoming and efficient front office environment. You will be responsible for greeting patients, managing phone calls, scheduling appointments, and maintaining accurate patient records.

**Key Responsibilities**:

- Greet patients and visitors in a courteous and professional manner
- Answer and manage incoming calls; route calls to appropriate personnel
- Schedule, reschedule, and confirm patient appointments
- Verify and update patient information and insurance details
- Collect co-pays and other patient payments; issue receipts
- Maintain the cleanliness and organization of the reception area
- Coordinate patient flow by notifying healthcare providers of patient arrivals
- Handle patient inquiries and resolve or escalate issues as needed
- Assist with administrative tasks such as filing, scanning, and faxing
- Support clinical staff with various clerical duties as assigned

**Qualifications**:

- Any Graduate
- Previous experience in a medical office or healthcare setting highly desirable
- Strong customer service and interpersonal skills
- Excellent verbal and written communication skills
- Proficiency in using electronic health records (EHR) systems and basic office software

**Work Environment**:

- Typically a medical office or clinic setting
- May require long periods of sitting, computer use, and interaction with patients
- Occasional need to handle stressful or emergency situations with professionalism

**Requirement**
- Responsible for making duty roster and leave management of all front office & OPD service coordinators and executives.
- Regular updates to be provided to the team members.
- Ensuring that the team is skilled, competent and motivated to perform its duties.
- Ensure adequate manpower at all counters

**Job Types**: Full-time, Permanent

**Schedule**:

- Day shift

**Skills**:

- Customer service _(required)_
- Typing
- Phone etiquette
- Administrative experience
- Organizational skills

**Job Types**: Full-time, Permanent

Pay: Up to ₹23,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Provident Fund

Work Location: In person

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