Telecaller Collection
3 days ago
Company Description
Allset Business Solutions, based in Chennai, Tamil Nadu, India, specializes in providing voice process services for the banking sector. With a commitment to excellence, the company supports leading banks by offering efficient and effective communication solutions. Allset is actively hiring professionals proficient in Kannada, Hindi, Telugu, Tamil, English, and Malayalam for their banking operations.
Role Description
This is a full-time, on-site role for a Telecaller - Collections, located in Bengaluru. The responsibilities include contacting customers to follow up on overdue payments, managing customer queries regarding accounts, resolving payment-related issues, and maintaining accurate records of conversations and transactions. The role requires strong communication skills to manage customer interactions effectively and ensure the collection targets are met.
Qualifications
- Proficiency in languages such as Kannada, Hindi, Telugu, Tamil, English, or Malayalam, with excellent verbal communication skills.
- Basic knowledge of banking processes and the ability to manage customer accounts efficiently.
- Ability to handle collections-related inquiries and resolve payment discrepancies professionally.
- Strong interpersonal skills to build rapport with customers and maintain a positive relationship.
- Attention to detail to ensure accuracy in recording payment details and customer communications.
- High school diploma or equivalent; prior experience in collections or customer service is an advantage.
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