Service Manager

2 days ago


Bengaluru, Karnataka, India Uplers Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Experience: 5-8 Years ExpSalary : CompetitivePreferred Notice Period: Within 30 DaysOpportunity Type: Onsite ( Bengaluru )Placement Type: Permanent(*Note: This is a requirement for one of Uplers' ClienT- )Must have skills required : - Upselling OR Cross-selling, NPS, Customer Satisfaction, Post Sales ServiceWhat's This All About?If you believe love is a serious business (and also a messy, beautiful, high-stakes one), this role is your playground.As the Manager VIP Service, youll lead a crew of 40+ passionate advisors who don't just handle calls—they rewrite love stories. This isn't just customer service—it's customer obsession.You'll blend operations, coaching, customer experience, and tech enablement into one slick, high-impact function. You'll own outcomes, not just outputs. Real connections > cold conversions.If you've spent 3+ years or more in one role building something that mattered—and loved every minute of the chaos—you're exactly who we're looking for.What You'll Do (Like a Pro)Read Between the Lines: Customers don't always say what they need. You'll train your team to listen harder, respond smarter, and personalize everything.Build Love without Friction: Map the journey. Spot the leaks. Kill the clutter. Then rebuild a seamless experience so smooth, it feels like destiny.Lead like You Actually Care: Coach, not command. Grow talent. Make your team feel like a championship squad—not a call center.Make Tech Work for People: AI, dashboards, automations—bring it all together to eliminate the mundane and elevate the meaningful.Run It Like a Founder: You'll be the GM of your own zone. P&L mind-set. Metrics accountability. Always thinking scale, never settling for survival.Turn Tough Days around: Escalations? You own them. Cranky customers? You charm them. You don't deflect—you deliver.Who You AreCustomer-first, always: You lose sleep over a bad experience and cheer louder than anyone when your team gets it right.Builder energy: You love creating order from chaos, designing systems, and making things better—constantly.People whisperer + Data junkie: You manage with heart and with numbers. EQ + IQ = You.Been there, built that: At least one solid 3+ year stint where you led a large B2C team and drove real business impact. Stability with velocity? Yes please.Pressure-tester: You've done hard things, and you're better for it. Deadlines don't scare you. Fire drills? You bring the extinguisher and the pep talk.What You'll GetA mission with meaning: You're not selling socks. You're helping people find soulmates.Speed, not red tape: We move fast, we fix fast, and we don't do politics.Autonomy + Accountability: Your zone, your team, your growth story.Insane learning curve: High-growth org. High-responsibility role. High-reward journey.Tribe of doers: Smart, kind, purpose-led teammates who will have your back (and push you forward).



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