Operations Manager
6 days ago
Job Description
Lead, manage, and develop a service desk team of 50�100 professionals across multiple shifts.
Ensure smooth delivery of IT support services in line with SLAs, KPIs, and customer expectations.
Drive incident management, request fulfilment, escalation handling, and problem resolution.
Implement ITIL best practices to optimize efficiency and service quality.
Monitor performance metrics, generate reports, and provide insights for continuous improvement
Skills Required
RoleOperations Manager - Service Desk
Industry TypeITES/BPO/KPO
Functional AreaITES/BPO/Customer Service
Required Education Bachelor
Employment TypeFull Time, Permanent
Key Skills
- PMP
- SERVICEDESK
Other Information
Job CodeGO/JC/1118/2025
Recruiter NameMaheshwari Balasubramanian
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