Customer Service Manager

3 days ago


Jalandhar, Punjab, India GoMechanic Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Company Description

GoMechanic is a technology-driven company focused on making car servicing affordable, hassle-free, and easy for everyone. As pioneers in tech-based solutions, we have transformed the unorganised auto-servicing industry. With a network of over 1000+ workshops across 150+ cities, we provide end-to-end care for cars, ensuring a seamless servicing experience. Our highly trained teams and partners work to elevate customer satisfaction, simplify processes, and reduce costs. Recognised as a preferred workplace by India Today, GoMechanic prides itself on innovation, service, and a strong organisational culture.

Role Description

This is a full-time on-site role for a Customer Service Manager based in Jalandhar. The Customer Service Manager will oversee daily operations of the customer service department, ensure high levels of customer satisfaction, and manage customer support teams. Responsibilities include developing customer service policies, resolving customer complaints, analysing service quality metrics, and maintaining effective communication with clients and team members.

Qualifications

  • Customer Satisfaction, Customer Service Management, and Customer Support skills
  • Analytical Skills and problem-solving abilities
  • Strong Communication skills, both written and verbal
  • Proven experience in managing customer service teams
  • Ability to work on-site in Jalandhar
  • Bachelor's degree in Business Administration, Management, or related field preferred

  • Service Planner

    4 days ago


    Jalandhar, Punjab, India Rentokil PCI Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    About the Role:"Service Planner is an important anchor person in the branch who is accountable for planning, scheduling, assigning, managing technicians time to maximize profitability and productivity. The person will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this...

  • Service Planner

    2 days ago


    Jalandhar, Punjab, India Rentokil Initial Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Rentokil InitialRentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the fields we operate in, investing in training,...


  • Jalandhar, Punjab, India KOSMO TATA VEHICLES PVT LTD Full time ₹ 54,00,000 per year

    Required Customer Relationship Manager at Kosmo TataWalkin interview at Kosmo Tata Motors GT Road Near DPS Paragpur jalandharTime : 11am to 3pmJob Type: Full-timePay: ₹20, ₹45,000.00 per monthBenefits:Provident FundWork Location: In person


  • Jalandhar, Punjab, India GS Honda Full time ₹ 2,00,000 - ₹ 3,00,000 per year

    Job description:. Greet customers warmly and understand their vehicle concerns and service requirements.· Conduct a thorough vehicle check & provide expert advice on recommended repairs, maintenance, and cost estimates.· Prepare the Jobcard based on the customer-voice· Allocate the job to the technicians & monitor the progress to ensure timely completion...


  • Jalandhar, Punjab, India GOYAL AUOTMOTIVE PRIVATE LIMITED Full time ₹ 12,000 - ₹ 1,92,000 per year

    Make outbound calls to prospective customers and generate leads.Explain vehicle features, promotions, and finance options.Book appointments for test drives and dealership visits.Follow up with customers post-visit or test drive.Maintain and update the customer database.Handle inquiries regarding service bookings, insurance renewals, etc.Provide excellent...


  • Jalandhar, Punjab, India XpressEdu Full time ₹ 2,16,000 - ₹ 2,40,000 per year

    Job Title: Customer Care ExecutiveLocation: BangaloreExperience Required: Minimum 6 YearsWorking Days: 6 Days a WeekSalary: ₹18,000 – ₹20,000 per monthEmployment Type: Full-TimeJob Summary:We are looking for a highly experienced and customer-focused Customer Care Executive to join our team in Bangalore. The ideal candidate must have a minimum of 6...

  • Manager Finance

    1 week ago


    Jalandhar, Punjab, India Pims Medical And Education Charitable Society Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Managing finance & accounts of the institution, ensuring customer service quality, sales performance, managing a team, developing financial strategies, maintaining financial records, preparing financial reports, ensuring regulatory compliance.


  • Jalandhar, Punjab, India JR Enterprises Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionJR Enterprises, an ISO certified company established in 1991, is a prime distributor in industrial automation products and offers complete engineering solutions. Specializing in compressed air systems, power tools, material handling systems, and industrial fluid dispensing systems, JR Enterprises represents leading brands like CompAir,...

  • Agency Manager

    1 week ago


    Jalandhar, Punjab, India Pratap Digital World Full time ₹ 2,50,000 - ₹ 3,50,000 per year

    Care Health Insurance is a specialized health insurer offering a range of health insurance products in the retail segment for individuals and groups. The company's operating philosophy is centered around consumer-centricity, leveraging technology for superior customer service, product innovation, and value-for-money services.This is a full-time on-site role...

  • Deputy Manager

    2 weeks ago


    Jalandhar, Punjab, India Bajaj Finserv Lending Ltd Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job Description JOB DESCRIPTION Job Purpose Drive sustainable business growth by leading dealer relationships and achieving monthly sales targets in consumer durable finance.Duties and ResponsibilitiesAchieve daily and monthly sales targets for consumer durable products. Lead a team of off rolls to effectively service the customer and ensure customer and...