Senior Manager Clearance Operations

Title - Senior Manager Clearance Operations

Department:
Operations

Location:
Bangalore

Reports To:
Managing Director Operations

Who we are

At FedEx, moving the world doesn't only mean delivering for our customers around the globe. Moving the world is also about creating what's next. We are Team FedEx and we are 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what's next.

This isn't a place to get just a job. Here, you get a career for life. Its a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results for our customers, for our people and for the planet.

Here, you will have the flexibility and empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we will continue to drive and deliver excellence.

Our Values

We take pride in being a people-first company, where our employees feel safe, valued and respected. Our culture values empower us to deliver great results.

With one FedEx culture, we:

Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what's next

Awards

• FedEx has consistently ranked among the top 20 in the World's Most Admired Companies" report, published in FORTUNE magazine, since 2001
• Ethisphere named FedEx as one of World's Most Ethical Companies in 2023

What you will do

You will act as a technical expert on complex and specialist subject(s). You will support management with the analysis, interpretation and application of complex information, contributing to the achievement of divisional and corporate goals. Supports or leads projects by applying area of expertise.

What you will do:

• Oversee clearance and brokerage operations to ensure timely and compliant movement of shipments.
• Manage all brokerage administration services with accuracy and adherence to regulatory requirements.
• Ensure high-quality customer service for clearance-related queries and resolve escalations promptly.
• Supervise cage handling processes to maintain operational efficiency and security standards.
• Lead and mentor a team, including managers across assigned departments and/or locations, fostering accountability and performance.
• Ensure departmental and operational targets are consistently met in alignment with company objectives.
• Guarantee compliance with local and international regulations as well as company policies.
• Coordinate operations within the country or across multiple countries for seamless process standardization.
• Apply strong planning, organizing, judgment, and decision-making skills to drive operational improvements.
• Identify gaps and implement best practices to enhance clearance operations, customer experience, and overall productivity.

You will be a great fit if you

• Have relevant experience in the logistics industry for a period of over 12-15 years, specializing in the customs regulations and having expertise in the clearance operations.
• People Management Skills
• Presentation Skills
• Decision Making Skills and
• Analytical skills to study complex data

What you can expect

• Attractive remuneration package
• Spread your wings and take ownership of your career with opportunities to network and connect with professionals in your field and involvement in cross-functional projects
• A supportive and inclusive work environment.
• Mentorship and guidance from industry professionals.
• Valuable skills and experience to enhance your resume.
• Complimentary 24/7 access to our learning platforms to support you in becoming who you want to be

Our Commitment
to Equal Opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

Interested to join Team FedEx?

Everyone at FedEx has a part to play. It's about coming up with smart solutions, remaining resilient in the face of setbacks, and going above and beyond to get the job done. And whether you're a business leader or delivery driver, you'll be empowered to take responsibility and overcome each challenge in your own way.

If this role and working environment sound like a place you can thrive in, apply today and let's create what's next together.