Soft Skill
6 days ago
Company Industry - Retail segment
Role & responsibilities
A dynamic and engaging Product Knowledge & Soft Skills Trainer with hands-on experience in the retail industry, specializing in empowering front-line staff through impactful training programs. Adept at delivering interactive sessions on customer service excellence, soft skills development, product demonstration, and sampling techniques. Focused on enhancing customer experience by instilling a service-first attitude, confident communication.
- Retail-specific product knowledge training
- Soft skills: communication, body language, empathy, and listening
- Customer service & in-store experience enhancement
- Sampling techniques & product promotion
- Role-play and real-time floor coaching
- Boosting team morale and customer engagement through positivity
Preferred candidate profile
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